SE EMEA

at  Zoom Video Communications Inc

ABOUT YOU

As a key member of a growing, fast-paced team that enables our global Revenue organizations to do their best work and sell more effectively, you…

• are effective at coordinating and delivering on the technical enablement vision. You will collaborate with key technical stakeholders to build Zoom’s competitive advantage and deliver happiness along the way!
• will cultivate strong positive relationships with key members of Sales, Sales Engineers (SE), Product Marketing and other cross-functional roles
• lead and be accountable for the development, adoption and ongoing success of programs, content and tools that build product knowledge and enable SE selling skills focused on value-based messaging
• understand Zoom’s buyer and use your storytelling skills to build technical enablement programs that will resonate with the SE organization
• are a driven, analytical, creative problem solver
• are high energy, engaging and inspiring - a life-long learner
• have experience with enablement and sales tools including program management, content management and learning management systems, sales process (CRM), sales messaging, and sales methodology (Value Selling + MEDDICC)

BASIC QUALIFICATIONS

• 5+ years experience in SaaS/telephony and/or High-Tech sales engineer (SE) experience
• 5+ years in an enablement (or similar role)
• Outstanding ability to build and manage relationships and expectations with partners, supporting organizations, and peers
• Excellent presentation, communication and organizational skills that help lead and deliver projects, programs, and initiatives
• Handle Ambiguity: Can effectively cope with change, shift gears comfortably, decide and act without having the total picture, and handle risk and uncertainty
• Help deploy compelling technical training, content/sales processes, and tools to SE organization
• Establish repeatable enablement team processes, with defined timing, deliverables, and reporting to drive accountability and measure and correlate impact.
• Support product launches by preparing and allowing the technical sales force to understand and demonstrate our solutions, including creation of Job Aids, coordination and scheduling of presentations and presenters, and other launch materials.
• Responsible for all aspects of technical sales onboarding programs, per solution consultant role, managing, enhancing, and curating training content, scheduling and coordination, and project management the creation and deployment of technical enablement programs and strategizes, creating coaching activities, and instructor-led technical sales training.
• Management/administration of SE technical sandbox environment, own, coordinate and management of SE enablement events (Virtual and in person), program manage SE workshops/summits
• Responsible for tracking and analysis or technical enablement programs and content usage through established tools, including gathering feedback from the sales team to constantly improve support programs.
• Bachelor’s degree or equivalent work experience.
• Travel up to 20% of the time

PREFERRED QUALIFICATIONS

• Experience in curriculum development, training, and delivery experience
• Experience with in-person and virtual training facilitation, adult learning best practices, and informal learning.
• Ability to advise or provide guidance on complex matters
• Experience collaborating and generating a spirit of cooperation while coordinating diverse activities and groups within a team environment.

WAYS OF WORKING

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

ABOUT US

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Zoom’s Global Enablement GTM team empowers our world-class revenue team to drive business growth and customer outcomes through exceptional knowledge, skills, and behaviors. Through cross-functional collaboration , we define, develop, document, and deliver repeatable practices, content and enablement that spans the full customer lifecycle. This role supports our EMEA Sales Engineer (SE) team, strategy, development and execution of Zoom’s technical sales enablement programs focused on our innovative product portfolio and platform.