Sea Logistics ISC Customer Care Specialist

at  KuehneNagel

Are you ready to be the voice of excellence in customer service on a global scale organization? Kuehne Nagel in Indonesia is looking for a Sea Logistics Customer Care Specialist.

YOUR SKILLS AND EXPERIENCES

• Bachelor degree
• Preferred at least 1 year experience in related field
• Able to converse fluently in Bahasa Indonesia and English
• Ability to establish priorities and accomplish multiple tasks with minimal supervision & computer skills
• Strong time management, analytical thinking, communication and coordination skill
• Capacity to identify issues in the supply chain process and develop creative solutions to ensure timely delivery and customer satisfaction.
• Willing to work from our South Jakarta and Cakung facility
  About Kuehne+Nagel
  With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
  As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

YOUR ROLE

You will support customers by providing helpful information, answering questions, + responding to complaints.Utilizing your strong forwarding + market knowledge, you will provide front line support for customers toensure customer satisfaction with our International Supply Chain (ISC) products, services + features.

YOUR RESPONSIBILITIES

• To qualify + enter customer orders into the operational execution process.
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.
• To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives across IS