Sea Logistics Reefer Customer Care Expert

at  KuehneNagel

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Halifax site is looking for a new Reefer Customer Care Expert to join our Sea Logistics team.

YOUR SKILLS AND EXPERIENCES

• Bachelor’s Degree in Supply Chain Management, International Business or similar field
• 2+ Years Sea Logistics experience (Reefer business experience is a plus)
• Proficiency in Microsoft Suite

YOUR ROLE

As a Sea Logistics Reefer Customer Care Expert, you will play a crucial role in understanding Kuehne+Nagel’s business, services, and products. Your responsibilities include comprehending customer needs, effectively communicating both positive and negative news, and following up on customer interactions. You’ll seek win-win solutions by balancing customer requirements with organizational integrity. Demonstrating appreciation for the customer’s business and liaising with operations and customers to ensure a smooth flow of information are also key aspects of this role. You will report to the Sea Logistics Reefer Manager

YOUR RESPONSIBILITIES

• Prepare reefer export shipment file
• Review selling and buying rates to maximize GP
• Arrange bookings as per customers requirements
• Participate in customer meetings and QBRs
• Liaise with sales in order to understand customer needs and expectations
• Share SOP / CP within KN organization
• Customer orientation
• Develop new opportunities in conjunction with sales team
• Arranging booking of cargo with carriers, internal service providers and agents in all modes.
• Develop and implement work with overseas counterparts as may be required.
• Arrange all necessary documentation as may be necessary to meet shipment requirements.
• Assist with invoicing and job costing where applicable.
• Assist with execution to the client’s satisfaction, consistent with cost, schedule and contractual requirements.
• Promote & Sell & Insure when required insurance to customers
• Acknowledge payables in ACON
• First escalation point for reefer exports
• On-the-desk training of new staff
• Other duties as may be assigned and required
  If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.