Second Line Technician

at  CLASS TECHNOLOGY SOLUTIONS LTD

SECOND LINE TECHNICIAN NEEDED TO COVER ONE OF OUR CLIENTS SCHOOLS IN THE ESHER AREA.

We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area.
This is an exciting opportunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first.
Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients.

REQUIREMENTS

• Experience in a helpdesk or support environment.
• Microsoft Server Skills are desirable.
• Professional and polished communication skills.
• Experience in the education sector is desirable but not essential.
• Must have a clean and valid DBS disclosure.
• Keen desire to learn and expand on your existing knowledge/ skills.

• Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities.
• Take a lead role supporting multiple remote sites personally, working solo.
• Connect-up and check hardware for normal operation.
• Set-up a suitable desktop environment for users of a standalone or networked PC.
• Install all software applications as required.
• Perform set-up and checking of networked PC’s.
• Perform maintenance task for user accounts.
• Use simple utilities to change information on the intranet.
• Provide a good level of technical expertise to all assigned customer networks,
• To use our ticket-based system to manage and resolve problems.
• To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager.
• Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager.
• To do complete our regular checks on our client systems.