Section Manager, Customer Delivery Operation

at  John Lewis

AT A GLANCE

Role Title: Section Manager, Customer Delivery Operation
Position: Permanent Partner
Hours of Work: Full Time, 37.5 Hours, working Monday to Friday. Working 1 Saturday every four weeks with a mixture of early and late shifts.
This role will attract a potential shift premium of 15% of the base rate, this could be an additional earning of £4,500, Annually.
Salary: £29,900.00 - 44,800.00, Annual

ESSENTIAL SKILLS YOU’LL NEED

• Previous Management Experience

DESIRABLE SKILLS YOU MAY HAVE

• C1 Driving Licence
• Knowledge of transport operations & legal compliance
• Home delivery experience

ABOUT THE ROLE

Our Section Manager will oversee a team of Partners reporting directly to a site manager. This is a great opportunity moving into the 2-Person Home Delivery Network. You will demonstrate flexibility in working hours will be required in order to fulfil the customer proposition.
This role has the head of branch, out of hours and key holder responsibility so you will be accountable for the business continuity procedure for the site during these times. You will be required to be cross functional across all operational areas within the replace with Customer Delivery Hub including Warehouse and Administration Support and will be expected to act responsibly in line with Corporate Social Responsibility commitments and waste management for your department and site.

OUR SECTION MANAGER WILL BE RESPONSIBLE FOR:

• Ensuring operation adhere to all rules and regulations regarding legal compliance
• Delivering all operational KPIs in line with Partner, Customer, Profit and ensure compliance in line with all business wide metrics
• Prioritising workload in line with service level agreements to enable lead-times to be met for both internal and external customers
• Planning operational resource (daily/weekly) with Partners and agency
• Developing and maintaining relationships with operational teams to ensure communication channels remain effective
• Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement initiatives within the team
• Supporting Driver requirements such as fuel cards and vehicle keys
• Ensuring daily communication with Transport, Administration, Warehouse Team
• Conducting day to day running of the Transport office e.g. schedules, conference calls

BENEFITS OF THE PARTNERSHIP AND THE ROLE

• You will enjoy 25% discount at John Lewis and 20% in Waitrose
• The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)
• Discounted cinema tickets & VIP suites with discounted tickets at the O2 arena
• Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
• Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay
• Free on site Parking