Secure Network Services Global Sr. Operations Analyst

at  Raymond James Financial Inc

SECURE NETWORK SERVICES GLOBAL SR. OPERATIONS ANALYST

• 2402106
  At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together.
  Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

KNOWLEDGE OF

• LAN/WAN network technologies and related protocols.
• SDWAN / SASE / Firewall / VPN technologies (preferably Palo Alto, Prisma SDWAN/Access and Cisco Viptela)
• Load Balancing (LTM/GTM) – F5
• Network Access Control – Forescout/Cisco ISE
• Wireless networking technologies (802.11x).
• Familiarity with automation, monitoring and reporting tools (Ansible, etc) is an asset
• Understanding of Cloud technologies (AWS, Azure, SASE, etc)
• Converged voice and data infrastructures.
• Quality of Service (QOS) design and configuration.
• Common network monitoring and troubleshooting tools.
• Knowledge of service management frameworks (ITIL) desirable
• Fundamentals of network protocols such as TCP/IP, DNS, DHCP, SNMP, BGP, OSPF, EIGRP, MPLS, SD-WAN and VLANs, along with their implementation and troubleshooting.
• Familiarity with cloud computing principles and experience in designing secure and scalable network solutions for cloud environments.

SKILLED IN

• Communication, convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.
• Problem solving using effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.
• Time management to prioritize and effectively get through project deadlines.
• Research, writing, editing and proofreading.

EDUCATIONAL/PREVIOUS EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Computer Science, MIS or related degree.
• 5+ years of relevant experience in Network or Information Security, or a combination of education, training and experience.

HOW DOES THE ROLE IMPACT THE ORGANIZATION?

Under the direction of Secure Network Services (SNS) Global Operations Manager with Regional IT Leadership, the SNS Global Sr. Operations Analyst will be involved with day-to-day operations, troubleshooting, monitoring and implementation of network infrastructure within the global Raymond James environment. The primary focus of this role will be to participate in administration and management of global Raymond James LAN, WAN, firewalls, load balancing, wireless networks, etc.
The ideal candidate will have 5+ years networking background with general administration, troubleshooting and design skills. Raymond James is looking for someone who is willing to expand their skillset and can take ownership of tasks assigned. This role is to support our follow the sun support model and as such work times are 12pm – 8pm PST (3pm - 11pm EST). Please only apply if you can work this shift.

WHAT WILL YOUR ROLE BE RESPONSIBLE FOR?

• Ensure Keep-The-Lights-On tasks are handled with priority and efficiency.
• Provide Tier-2/Tier-3 support of incidents, tasks and problem tickets, collaborating with system and security teams as needed.
• Responsible for up-time, monitoring, reliability, stability and policy maintenance of supported systems.
• Participate in high priority calls and own problem management tasks.
• Produces and maintains current description and documentation of knowledge management, policy configuration, including tracking and documenting any changes to policies, procedures and operational tasks.
• Provide suggestions to Engineering and Architecture teams on current and emerging technologies
• Bring technical knowledge from external sources and incorporate ideas for creating efficiencies / continuous improvement
• Provide recommendations for Business Continuity Planning and Disaster Recovery, participate in updating and maintaining network plans
• Contribute into and own ITIL processes involving change management, audit tracking, etc.
• Promote service offerings to grow global infrastructure to meet business and technology needs
• Be available for rotational on-call support, as required, on a 24 hours x 7 days / week basis.
• Performs other duties and responsibilities as assigned.