Security Officer

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE

About the role: Security Officer actively participates in the day-to-day security operations of the property to ensure the safety and security of all guests, personnel and property.

WHAT YOU WILL DO

About the role: Security Officer actively participates in the day-to-day security operations of the property to ensure the safety and security of all guests, personnel and property.

Responsibilities Include (but are not limited to):

• Assist Hotel team with responsibility to ensure the protection of guests, patrons, and associates; their property, Hotel property, building and grounds. Enforce Hotel rules, regulations, and policies as well as the departments’ rules, policies and standards.
• Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required.
• Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed. Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
• Patrol building noting and correcting safety, security, and fire hazards. Able walk/run upstairs carrying a fire extinguisher.
• Implement all policies and procedures regarding security and safety.
• Share duties in Coordination Office with emergency and department phone monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
• Respond properly in any hotel emergency safety situation.
• Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Promotes loss prevention through training and awareness throughout the building to reduce claims.
• Project an image of friendliness, professionalism, and willingness to provide personalized services to all building occupants and workers, whether over the phone or in person.
• Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.