Security Operations Engineer (AU MSP, Temporary Home-based)

at  ConnectOS

Salary: P80,000-120,000 (Monthly Package)
Schedule: Monday- Friday (09:00 AM - 06:00 PM AEST)
What are we looking for?

SKILLS REQUIRED:

• Bachelor’s degree in Project Management, Business Administration, Information Technology or a related field.
• At least 3-4 years’ experience with proven performance within Security Operations is mandatory.
• Managing and Administration / Configuration of Security Solutions such as but not limited to any of the following – End Point Security, CrowdStrike, SIEM – Rapid7, Vulnerability Management – Rapid7, IAM – CyberArk – Access, PAM.
• Experience with Security Awareness and Phishing Simulation – KnowBe4, Mimecast, Application Whitelisting solutions such as Airlock, and Microsoft Security.
• Background ASD Essential 8, NIST or any other key security frameworks.
• Familiarity in handling ITSM tools and various documentation repositories such as ServiceNow, Confluence etc.,
• Experience within Security Monitoring, Incident Response, Threat Management and driving Vulnerability Management Program for Customers.
• General Infrastructure and Network awareness.
• Security Solutions Implementation, Operational experience
• Experience in being able to interact with Customers on regular basis.

• Deliver exceptional customer service while managing and maintaining our customer environments besides creating documentation around various processes and procedures.
• Handle customer concerns and resolve issues by utilizing technical expertise with various technologies.
• Provide 2nd level technical support within our agreed SLA agreements.
• Adhere to Incident, Security, Problem and Change Management processes as per bA/customer standards (ITIL Framework)
• Create and maintain technical documentation for bA customer environments.
• Providing escalated support from service desk teams (escalated end user / NOC support) and customers.
• Create knowledgebase articles and process documents.
• Periodic customer meetings and presentations around operational Activities