Security Response Supervisor - RBTH

at  East Lancashire Hospitals NHS Trust

The postholder will be responsible for day to day supervision of a team of security personnel and will allocate work to meet the changing demands placed and/or emergencies requested. They will also be responsible for responding to all Trust security and fire alerts in a timely manner.
The postholder will work as part of a cohesive team providing an effective security service to the Trust.
Direct the work of the officers and allocate staff resources to duties and activity on site as appropriate.
Ensure security staff arrive for work promptly and check they are dressed smartly, clean and wearing appropriate clothing & Personal Protective Equipment (PPE).
Ensure eRoster is completed for shift times and escalate any matters to management.
Manage the allocation and notification of additional bank shifts.
Responsible for the issue and control of all equipment provided to security staff including radios, body worn cameras, PPE and conduct random officer compliance checks and record outcomes.
Ensure staff are rostered with sufficient breaks and manage staff to maximise patrol duties avoiding unnecessary time spent in the control room.
Carry out formal hand over at the start and end of shift to identify any ongoing issues for attention and brief own team accordingly.
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Communication
Confidently, professionally and courteously communicate with individuals from different backgrounds, cultures and beliefs. If required, using recognised techniques, de-escalate potentially difficult situations.
The postholder will communicate daily with patients, visitors and colleagues on hospital premises who may require help and assistance.
Communicate effectively with victims who may be distressed following e.g. an assault or who may be confused or lost.
Will liaise with both internal and external stakeholders e.g., Police, Fire Service, Senior Management of the Trust.
Frequent requirement to visit wards/departments to directly address inappropriate behaviours displayed by patients/members of public.
Conduct yourself in a professional, courteous, polite manner at all times.
Be firm and resolute when dealing with those individuals who may wish to cause distress to others and/or disruption on hospital premises.
Appropriate use of two-way radio to communicate with Security Control Room and other Security team members.
Training and Development
The postholder will undertake all mandatory & statutory training and will be responsible for ensuring compliance as per Trust requirements.
The postholder will be expected to undertake any additional training or development pertaining to the requirements of the role of a Supervisor within the Security Service.
Postholder will be expected to participate in an annual appraisal to discuss personal development and future training requirements/needs.
Undertake appropriate qualification in the management of a CCTV system and be proficient in the ability to produce evidential quality CCTV DVDs for Police or internal Information for Human Resources investigation purposes.
Data protection requirements to be observed and complied with.
Procedure for handover of CCTV footage to be followed to ensure that the Trust Information Governance and statutory Data Protection Legislation are complied with.

ORGANISATIONAL RESPONSIBILITIES

Completion of factual and thorough reports following an incident using the hospital reporting system.
Complete entries in Pocket Notebook following an incident to aid in completion of incident reports.
Report faulty equipment to in timely manner, wherever possible, the same day.
Wear protective body equipment such as stab vest when on duty, other than on official breaks. Be responsible for safe and appropriate storage of issued PPE, reporting defects to the Assistant Manager in a timely manner.
Accept lost/found property and follow procedure for storing items safely overnight along with completion of the relevant paperwork.
Ensure all administrative and record-keeping systems required by management are adhered to and kept neatly and diligently.
Maintain accurate logs of duties performed during the shift.
Incidents involving any form of restraint (clinical or physical) must be recorded as soon as reasonably possible using the hospital reporting system.
The postholder will be a key member of the hospital lockdown procedure.
Take part in the practice of a hospital lockdown on an annual basis.
Assist in evacuation of premises should there be a threat to the safety of the building and those within it.
May be required to participate in audits or surveys within security service.
The postholder will be expected as required to work across the ELHT footprint, including clinical and non-clinical areas, wards, departments and Community Hospital environments.

PROFESSIONAL RESPONSIBILITIES

Implement security related policies/standard operating procedures and, if required, propose any policy or service changes.
Provide an effective service that provides support to colleagues, patients and visitors who may be a victim of crime (theft, vehicle damage), providing them with correct information in regard to security processes i.e., obtaining CCTV footage.
Assist in investigations as requested by Management.
Call for appropriate assistance where Security have been unable to resolve or bring an incident to a successful close.
Adhere to Trust Uniform Policy and be of smart, professional appearance whilst on duty.
Maintain the integrity of a crime scene until appropriate emergency service can take over. Cordoning off area of investigation, restricting entry to area only to persons who have a legitimate requirement to enter area. Collate and maintain accurate log of persons entering area by name, role, times of access/egress.
Use body worn camera at every incident, ensuring that warnings are given prior to switching on the camera to ensure the subject of the CCTV footage is aware the device is recording, that they have been advised they are being filmed and that footage may be offered to Police as evidence should the Trust wish to seek prosecution.
When required, and always as last resort, use approved Control and Restraint techniques. Ensure factual detail of technique used, rationale for use of force and timeframe, is accurately recorded in the Pocket Notebook (PNB) prior to completion of incident report.
Ensure that the PNB’s are always kept secure when not on duty – the PNB is an accountable document that will by its very nature contain sensitive material.
Upon leaving employment with the Security Service, any incomplete PNB’s are to be handed to the Security manager for safe keeping.
Be responsible for the control of departmental keys.
The postholder will conduct themselves in a professional, courteous, approachable and polite manner as expected by the Trust and as outlined in the Trust Behavioral Framework.
Mobile phones and other personal electronic devices will be stored securely in lockers and will not be taken out on duty or taken/used inside the Security Control room.
The postholder is expected to work effectively as part of a team, providing support to team members and management to enable an efficient and effective security service