Security Supervisor,Shannon

at  Apleona

• OVERALL PURPOSE OF THE JOBAn enthusiastic and efficient Team Lead is required to work for our client. The role is to lead the day-to-day operation of security services across the contract and to ensure a high quality of service is delivered at all times.MAIN DUTIES AND RESPONSIBILITIES
• Responsible for the day-to-day management and leadership of security including the development of the team
• Sustain a high level of customer satisfaction and ensure that a quality service is being delivered at all times
• Establish and maintain effective communication links with other colleagues within the greater on site team and the team across other client sites.
• Act as day-to-day point of contact for all related services to the client while ensuring the delivery of excellent customer service
• Ensures the smooth running of the site(s) adhering to the Site Service Level Agreement and Services Specification.
• To arrange/carry out the induction and ‘on the job’ training of the security staff in accordance with relevant client & Bilfinger company practices.
• To undertake in conjunction with the Contract Manager and HR Department, recruitment of security employees in accordance with relevant Apleona company practices.
• To organize the provision of relief/ holiday cover for security staff as required.
• To authorize, allocate, and record security staff absences.
• Liaising with the client and employees,
• Internal and external, monitoring activities, monitoring visitors to the site, monitoring CCTV, dealing with alarm activations in line with procedures
• Answer telephone, screen/direct calls, message management
• Meet & Greet persons entering organization
• Customer Care
• General administrative and clerical support
• Diary Management
• Tidy and maintain the security building
• Post/Taxi’s/Couriers etc.
• Ensures knowledge of staff movements in and out of organization
• Ensures knowledge of contractor movements in and out of organization
• Ensure knowledge of contractor management system
• Ensure all contractors are inducted and relevant permits are in place
• Dealing with the daily/monthly maintenance checks/facilities
• Access Control including logging vehicle registration numbers, scanning/conducting searches, reviewing documentation presented by 3rd parties on site, checking tagging systems, issue/retrieval of temporary ID cards
• Patrols of premises
• Daily and other reporting in line with procedure and any additional duties as requested by the Contract Manager
• Other relevant tasks which may arise
• Take on adhoc duties and other related tasks as assigned by line manager or authorized representative.THE SUCCESSFUL CANDIDATE MUST ALSO HOLD:
• Strong analytical skills and attention to detail
• Strong IT skills, particularly MS Office skills i.e. Excel & Word
• Excellent administration and organisational skills
• Full Clean driving licenceQUALIFICATIONS AND EXPERIENCE
• Must hold valid PSA Licence
• Must have at least five years relevant experience
• Strong knowledge and skill of administrative and clerical procedures
• Strong knowledge of computers and relevant software applications
• Strong knowledge of customer service principles and practicesWORKING PATTERNMonday to Friday - 07:00 to 16:00REF:13280
• Location Limerick City
• Reference

Please refer the Job description for details