Security Team Manager (40 Hours)

at  Gatwick Airport Limited

THE OPPORTUNITY:

Are you our next Security Team Manager. We are looking for someone who can help us redefine what’s possible for are our Security Operations team.
As part of our ‘Grow with Gatwick’ initiative you’ll be provided with plenty of training and support to ensure you’re developing and growing your career.

WHAT’S THE ROLE?

Reporting into a Security Operations Manager, the Security Team Manager role is responsible for effective leadership of a team of Airport Security Officers across the airport campus, to drive performance and customer service, through motivating, coaching and developing, and to deliver high levels of compliance and service as determined in the UK National Aviation Security Programme (NASP).
In this varied and interesting role, you will work collaboratively across the operation engaging with teams and stakeholders to maximise productivity through the leadership of people, process and systems that support the delivery of a compliant, efficient and effective service delivery operation at London Gatwick.

WHAT YOU’LL BE DOING?

• Be expected to communicate and deliver clear goals, objectives and expectations for the team, managing their performance using strong team leadership skills.
• Be accountable for a team of direct (18+) and indirect (30+) operational security colleagues. Lead the team to deliver customer service, performance and compliance standards, through real time coaching, feedback and a clear understanding of the technical and behavioural performance standards required.
• Ensure timely and effective communication across a variety of stakeholders, being able to provide technical and operational expertise, support and knowledge.
• Involve the team in problem solving and innovation work to improve both the customer and the employee experience.
• Create and maintain a sense of team, both as a representative of the Security Business Unit and as a member of the wider London Gatwick workforce.
• Proactively and sensitively recognise and act when team members or team dynamics are changing.
• Provide an escalation and resolution route for any customer and stakeholder related issues in real time.
• Ensure the effective deployment of colleagues on duty across all airport posts and resource according to operational requirements based on the presentation of customers and stakeholders, whilst ensuring the team are fully compliant with regulated training.
• Respond, control and contain security incidents and issues that affects both London Gatwick and its stakeholders (e.g., Retailers, Ground Handling Agents and Airlines) in a timely manner, escalating where required.
• Maintain a strong and open security culture throughout London Gatwick through positive relationships with all stakeholders, completing compliance audits and identifying opportunities for improvement, ensuring responsibilities are understood and aiding timely and appropriate rectification, providing support where required.