Seeking for Front Desk Manager

at  Ramen Hokkaido

We are looking for a conscientious front desk manager of our restaurant. In this role, you will be required to greet and welcome guests, tend to their questions and complaints, manage booking and appointment schedules, and ensure that the restaurant is professionally maintained.
To be a successful front desk manager, you should provide exceptional customer service and strong leadership skills.

Front Desk Manager Responsibilities

• Defining and implementing front desk procedures.
• Hiring and training staff and managing the shift schedules.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, website, facebook and emails.
• Tending to guests’s complaints, questions and communicate with chef about customer’s feedback.
• Ensuring that the dining area is kept clean and organized.
• Maintaining front desk supplies and equipment.
• Managing budgets, records and contracts.
• Generating reports and feedback for presentation to the owner.

Front Desk Manager Requirements:

• College education diploma in hospitality or similar.
• Experience of customer service or similar.
• Good understanding of procedures and practices in booking and services.
• Excellent verbal communication skills in English and Chinese.
• Strong organizational management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.

• Defining and implementing front desk procedures.
• Hiring and training staff and managing the shift schedules.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, website, facebook and emails.
• Tending to guests’s complaints, questions and communicate with chef about customer’s feedback.
• Ensuring that the dining area is kept clean and organized.
• Maintaining front desk supplies and equipment.
• Managing budgets, records and contracts.
• Generating reports and feedback for presentation to the owner