SEMH Operational Manager

at  Whittington Health NHS Trust

This is an exciting opportunity to be part of the development of Islington’s integrated Central Point of Access and Social Emotional Mental Health (SEMH) team. SEMH requires a robust clinical and operational management structure to process high volume of referrals and deliver a fast turnover. The service is looking for highly experienced administrator with business and project management experience who can support the service to review, develop and embed operational systems in order to ensure the smooth and efficient progression of referrals and deliver the appropriate level of support.
The post holder will be responsible for all aspects of the administration and team operations and will work closely with the SEMH Team Manager (clinical manager) and Partner Agencies to review, adapt and streamline processes and procedures within the Central Point of Access and Social Emotional Mental Health team.
The post holder will manage the administrative team within the service and work closely with a breadth of clinical staff to embed approaches.
Interviews are scheduled for the 8th & 9th May 2024.
NB: This post will be closed earlier than the advertised closure date if sufficient number of applications are received. We therefore recommend early application.
Develop the administrative processes of the service.
Line manage the administrators for the service.
Prioritise daily tasks.
Work closely with the clinical team.
Support the service to meet key targets.
Ensure effective systems and processes are in place for the service to provide high quality care to patients.
Manage risks and ensure processes are in place to mitigate them.
Ensure process are in place for good referral processing
Ensure excellent patient experience.
Adhere to all Trust policies.
Ensure all staff within the service are trained and have opportunities for development.
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

KEY AREAS - PLEASE SEE JOB DESCRIPTION FOR FULL DETAILS:

Leadership
Line management
Service development
Training and Development
General Dutie

Please refer the Job description for details