Senior Account Manager

at  Armadillo CRM

At Armadillo, we harness the power of data to change consumer behaviour and deliver unrivalled ROI. And we do this with some of the world’s biggest brands, including Disney, McDonald’s, P&O Cruises and Cunard, producing beautifully creative and effective CRM campaigns.
The Senior Account Manager is a new role to facilitate the growth of our agency & will work within our Client Services and Project Management team.

SENIOR ACCOUNT MANAGER REQUIREMENTS

• Experience of working at a similar level within a digital marketing agency is desirable for this role
• Strong understanding of digital or performance marketing, and a desire to learn CRM principles are critical for this role
• An understanding of data-driven marketing would be advantageous, ideally with some understanding of CRM, although CRM experience is not essential
• A positive, proactive approach to work, colleagues and communication

SENIOR ACCOUNT MANAGER ROLE

The Senior Account Manager manages the day-to-day relationship with client stakeholders up to a senior level, taking ownership of mid to large sized projects and supporting on complex ones.
Our Senior Account Managers also manage the delivery of work from the Armadillo team efficiently and on budget, ensuring the high standard we upkeep, whilst guiding and driving the client account team forward.

SENIOR ACCOUNT MANAGER RESPONSIBILITIES

• Present mid-level project scope and budget proposals, project and status updates, and creative work to clients - demonstrating effective verbal communication skills whether in personal or virtually, securing clients’ understanding, buy in and project approval
• Produce presentations, proposals, budgeted scopes of work, timing plans, reports and written client comms to a client-ready standard with minimal input from senior team members
• Report accurately on project health of all projects under their responsibility to senior CS team members when required
• Create and issue invoices to clients accurately and on time, recording invoicing in line with Armadillo’s invoicing process
• Support the development of strategic plans and responses to client briefs, demonstrating excellent understanding of client’s strategic requirements by providing valuable inputs, insights and feedback for the Strategy team
• Manage the task and resource allocation for specific client projects - taking responsibility for coordinating client stakeholder input and Agency team members in all disciplines
• As a Senior Account Manager, you will support the professional development of Account Manager and Account Executive team members, providing effective mentoring and leading the QPR process as a Pro
• Support business development by participating in pitch teams as required