Senior Account Manager

at  Born Social

SENIOR ACCOUNT MANAGER

London, United Kingdom (Hybrid Working)
A benchmarked salary between £40,046 to £46,721 based on your level within our progression framework.

WHO WE ARE

Born Social is a global social media agency that brings social-first thinking to the brands of tomorrow.
For the last 10 years, we’ve helped brands navigate and harness the chaos of social bringing method to the madness. From household names like Guinness, Dettol, and Uber to the next generation of big brands like Nando’s and Fever-Tree.
As a proud B Corp we care about People, Planet and Profit in equal measure. Working hard to attract, retain and develop the best social-first talent in our industry and creating a business and culture for them to thrive in.
We’re an ambitious team of over 100 people across the UK & US and not stopping there. We’re growing fast, and so we’re looking for a new Senior Account Manager to join our team and come work on a global automotive brand looking to redefine its approach to social.
As a Senior Account Manager, your objective is to successfully deliver the social strategy and scope of work for our largest and most complex clients. You’ll play a pivotal role in implementing ways of working for each of your accounts, from briefing through to delivery and everything in between. Working closely with the Account Director to ensure the account team is communicating effectively.

• Client services: leading on day-to-day client communications, building deep & long-lasting relationships, whilst working with the Account Director to spot opportunities for account development
• Account Operations: leading work with Account Directors to implement effective account ways of working (client communication, briefing, and management of account team). Formulate a structure for communication on large and complex scopes of work, ensuring teams are working with each other to share progress updates.
• Reviewing content: assessing our output to ensure it meets client objectives and aligns with our social strategy for the account
• Reporting: working closely with our Strategy team to communicate the value of our work back to the client, strategically articulating the results & their insight
• Influence and production: where influencer & creator work is involved, work closely with our Social Media Managers and Studio team to coordinate the activations by leading on client-related communication.
• Leadership: you’ll form part of the Senior team that plays a valuable role in the day-to-day management of our Client Services team.
• Team Culture: you’ll work with the Account Directors & Business Director team to develop and uphold a strong team culture