Senior Account Manager - Education and Medical Clients - Toronto

at  Convera

As a Senior Key Account Manager, Education at Convera, you will be responsible for account management strategy, pipeline development, closing upsell or cross sell opportunities while managing retention. You will build a deep knowledge and understanding of the higher education sector and apply best practices to support accounts through planning, product knowledge and market insights. Through regular client assessment, you will use access to data and problem-solving techniques, to identify service and product improvements and opportunities. As a senior team member, you will be a role model to all peer groups. You will work cross-functionally with Product, Marketing and Middle Office team members, and also collaborate with external service partners to enhance Convera’s presence in the higher education ecosystem via product integration and identifying other adjacent needs of the students or universities.

• Creative problem-solving with a growth mindset; actively and intuitively seeking ways to simplify process and improve performance.
• Identifying new market and strategic expansion opportunities to exceed portfolio revenue targets.
• Developing a strategic plan for your assigned portfolio, to ensure Customer Service is maintained on day-to-day basis while working to achieve annual portfolio Growth Targets.
• Enhancing brand awareness with excellent communication and presentations across all media.
• Acting as an escalation point for existing customer issues in the NA region.
• Understanding the values of our partnership relationships and create account management strategies to facilitate deals leveraging them where possible.
• Supporting Direct Sales teams on Client Discovery to ensure we are matching the products, processes, and pricing for New Business Opportunities.
• Seeking new ways to drive account management efficiencies internally and externally through process and systems that allow us to scale quickly.
• Acting as a role model and provide mentorship to the team in identifying, sourcing, and developing new business opportunities through existing customer channels.
• Collaborating with key cross functional teams in Product & Technology, Marketing, Network, Finance, Operations, Compliance & Risk as we transform our approach to serving Education customers in this strategically vital segment.
• Owning the portfolio management, health, and growth of funnel/pipeline new opportunities.
• Following a cadence of Salesforce and other sales operational tools for clear visibility to pipeline and opportunity management.
• Consistently championing Convera values.
• Be forward thinking in the customer problems of tomorrow and approach customers with both foundational and innovative ideas.