SENIOR ACCOUNT MANAGER

at  Equans

COUNTRY:

United Kingdom
Equans is looking for a Senior Account Manager to join our EV Charging Solutions business the role will be based in Leeds on a hybrid working pattern. This is a permanent full time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.
The Senior Account Manager will manage their own customers alongside having management of other account managers in the team. The role will take ownership of key customer accounts across both public and private sectors as well as offering support and leadership to the team in managing their customers. It will ensure relationships are managed and developed to deliver extra value for the customer and for Equans.

• Ensure active account plans are in place for all key customers
• Financial targets – ensure that account level revenue and margin targets are achieved
• Customer engagement – ensure that customers are engaged and their satisfaction is measured and improved through including them in research and gaining feedback (including the annual NPS survey)
• Reporting of performance – ensure progress and results are reported through weekly and monthly reporting
• Continual improvement – ensure learning is applied within and between accounts to drive best practice in the team
• Contract management – ensure contracts are agreed, understood across EVS and delivered, including KPIs and SLAs
• Operational management – work with the Operations team to ensure customers’ operational requirements are met; including project delivery, reporting, revenue returns and charger operation
• Build effective relationships within each account – and ensure that the appropriate account links are made across the organisation with active customer account maps
• Account renewals – ensure that the account renewal and extension process is managed to retain and grow customers
• Trusted advisor and innovation – act as the EV expert for customers, keeping them informed of relevant industry updates and providing new solutions and ideas to support their need