Senior Account Manager

at  Northern Marine Group

KEY RESPONSIBILITIES

• Develop an in depth understanding of client and customer goals, developing the ability to anticipate needs
• Pro-actively service, support, and provide customers with improvement opportunities to increase income, maximise attrition and meet Company strategic objectives.
• Assist in the implementation of new customers and develop relationships that reflect positively on the Company.
• Assisting with new business implementations and sales department
• Adept at navigating complex business needs and effectively driving growth
• Awareness of cultural differences, with an ability to adapt style as required across our global footprint.
• Manage account Management Reviews, including Account development and improvement plans
• Responsible for contract and service level agreement creation, fee reviews & monitoring of performance
• Develop and provide data analysis and reporting
• Facilitate and manage product demonstrations
• Manage and update information in any client database the company may apply
• Review and propose updates to the travel policy, including consultation and compliance monitoring
• Matrix management, connecting the customer and Travel at all levels within each business
• Manage attrition in line with the business KPIs
• Attending events on behalf of the company
• Commitment to continual personal development, ensuring market, industry, and competitor knowledge is exemplary.