Senior Accounts Payable Representative - Troubleshooting

at  Thermo Fisher Scientific

POSITION SUMMARY:

The Troubleshooting function is part of Global Business Services – Procure to Payment (P2P). This position is responsible for resolving all assigned incoming cases quickly and accurately, demonstrating knowledge of the end-to-end process with extreme focus on customer service, issue resolution to create a great end user experience.
This position involves operational activities and execution in routine systems and/or processes. It may require specialized training but does not require an advanced level of independent work, judgment, and/or decision-making.
The representative performs basic analysis in accounting, finance, procurement, and customer service. They apply their knowledge to synthesize information and draw conclusions based on the requested requirements.

BASIC REQUIREMENTS

• Advanced English skill (ability to liaise confidently with external and internal stakeholders via phone and email) is a must
• Accounts Payable experience (internship is also considered)
• Ability to meet deadlines and prioritize assigned task
• Must be detail oriented as well as exhibit strong organizational skills.
• Excellent written and verbal communication skills.
• Professional and customer focused with attention to detail.
• Experience in high volume, multi entity, multi-currency processing function

• Provides customer service, answering and resolving questions, as well as customer problems; directs different cases to the department or person in charge for correct resolution; Educates internal and external customers on policies and procedures as appropriate; prepares and provides data for clients; retrieves and requests additional documentation when required.
• Ensures that documents are processed, in accordance with policies and procedures; maintains data tracking logs for metrics, production and compliance reporting; validation of accuracy of supporting documentation used in exceptions; allocates income or expenses when processing documents; validation and recording of transactions in subsidiary books; enters journal entries; compares data from various sources with recorded transactions for processing; identification of items (e.g., documents, claims, receipts) to escalate; and verify customer information (e.g. name, supplier number) in systems.
• Contributes to quality control by reviewing documentation for accuracy and compliance with policies and procedures, adheres to legal and regulatory requirements to ensure compliance; Notifies management of quality issues or concerns by identifying data trends and system and process issues, and communicating to stakeholders; shares process improvement suggestions; and performs quality controls on processed documents.
• Completes assigned work and priorities using policies, data, and resources; collaborating with managers, co-workers, internal clients, and others involved in the processes.
• Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans; using the open-door policy; and applies them in the execution of processes.
• Maintains involvement and communication through telephone, email, chat, or any other means with internal and external clients involved in the processes.
• Identifies opportunities for optimization and continuous improvement of processes related to the department, to establish new strategies and apply best practices.
• Provides support and makes any other request that is required by the company’s needs.