Senior Accounts Payable Representative - Troubleshooting

at  Thermo Fisher Scientific

POSITION SUMMARY:

The Invoice Troubleshooting function is part of Global Business Services – Procure to Payment (P2P). This position is responsible for troubleshooting all pending items quickly and accurately to make sure invoices are ready for payment, demonstrating knowledge of the end-to-end process with extreme focus on customer service, issue resolution to create a great end user experience.
This position involves operational activities and execution in routine systems and/or processes. It may require specialized training but does not require an advanced level of independent work, judgment, and/or decision-making.
The representative performs basic analysis in accounting, finance, procurement, and customer service. They apply their knowledge to synthesize information and draw conclusions based on the requested requirements.

BASIC REQUIREMENTS

• Professional Technician or university high school student in Accounting, Finance or Business Administration.
• 3+ years of experience in Accounts Payable, Procurement or Customer Service.
• Shared Service Centers experience is desirable.
• Proficiency in English (written and spoken)
• MS Office: Word, Power Point, Outlook - Excel intermediate
• ERPs (Enterprise Resource Planning) experience (Oracle, SAP, JD Edwards, Mainframe).
• Experience using Coupa software and other financial tools is desirable.

• Troubleshoots pending items on daily basis and support issue resolution, with the end goal to have all supplier invoices payable by their due date, directs different cases to the department or person in charge for correct resolution; Educates internal and external customers on policies and procedures as appropriate; prepares and provides data for clients; retrieves and requests additional documentation when required.
• Ensures that documents are processed, in accordance with policies and procedures; maintains data tracking logs for metrics, production and compliance reporting; validation of accuracy of supporting documentation used in exceptions; allocates income or expenses when processing documents; validation and recording of transactions in subsidiary books; enters journal entries; compares data from various sources with recorded transactions for processing; identification of items (e.g., documents, claims, receipts) to escalate; and verify customer information (e.g. name, supplier number) in systems.
• Contributes to quality control by reviewing documentation for accuracy and compliance with policies and procedures, adheres to legal and regulatory requirements to ensure compliance; Notifies management of quality issues or concerns by identifying data trends and system and process issues, and communicating to stakeholders; shares process improvement suggestions; and performs quality controls on processed documents.
• Completes assigned work and priorities using policies, data, and resources; collaborating with managers, co-workers, internal clients, and others involved in the processes.
• Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans; using the open-door policy; and applies them in the execution of processes.
• Maintains involvement and communication through telephone, email, chat, or any other means with internal and external clients involved in the processes.
• Identifies opportunities for optimization and continuous improvement of processes related to the department, to establish new strategies and apply best practices.
• Provides support and makes any other request that is required by the company’s needs.