Senior Accounts Payable Representative - Vendor Master Data Team

at  Thermo Fisher Scientific

POSITION SUMMARY:

This role executes data input for creation and changes on the Vendor Master Data, which is a key function part of Procure to Payment (P2P) organization. This position is responsible for resolving all assigned incoming cases quickly and accurately, demonstrating knowledge of the end-to-end on the Vendor Master Data process with extreme focus on customer service, issue resolution to create a great end user experience.
This position involves operational activities and execution in routine systems and/or processes. It may require specialized training but does not require an advanced level of independent work, judgment, and/or decision-making.
The representative performs basic analysis in accounting, finance, procurement, and customer service. They apply their knowledge to synthesize information and draw conclusions based on the requested requirements.

BASIC REQUIREMENTS

• Professional Technician or university high school student in Accounting, Finance or Business Administration.
• 3+ years of experience in Accounts Payable, Procurement or Customer Service.
• Shared Service Centers experience is desirable.
• Proficiency in English: B2+ English Level.
• Desirable: Basic AP Terminology knowledge in German, Swedish, Spanish, Italian, Portuguese, Dutch, French.
• MS Office: Word, Power Point, Outlook - Excel intermediate
• ERPs experience (Oracle, SAP, JD Edwards, Mainframe).
• Experience using Coupa software and other financial tools is desirable.

• Provides customer service, answering and resolving questions, as well as customer problems; directs different cases to the department or person in charge for correct resolution; Educates internal and external customers on policies and procedures as appropriate; prepares and provides data for clients; retrieves and requests additional documentation when required, with special attention and adherence on the Global Fraud Prevention Policy.
• Timely and accurate troubleshooting of Vendor Master Data inquiries, creations, changes and reporting; ensures that requests are processed, in accordance with policies and procedures; maintains data tracking logs for metrics, production and compliance reporting; validation of accuracy of supporting documentation used in exceptions.
• Contributes to quality control by reviewing documentation for accuracy and compliance with policies and procedures, with special attention on the Global Fraud Prevention Policy; adheres to all legal and regulatory requirements to ensure compliance; notifies management of quality problems or concerns; and share improvement recommendations for processes.
• Completes assigned work and priorities using policies, data, and resources; collaborating with managers, co-workers, internal clients, and others involved in the processes.
• Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans; using the open-door policy; and applies them in the execution of processes.
• Maintains involvement and communication through telephone, email, chat or any other means with internal and external clients involved in the processes.
• Identifies opportunities for optimization and continuous improvement of processes related to the department, to establish new strategies and apply best practices.
• Provides support and makes any other request that is required by the company’s needs.