Senior Administrative Assistant

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Planning and Scheduling

• Work with SVP Global Hospitality on overall program management for the team, strategically planning & organizing for success.
• Work in concert with the Project & Integration team as well other Senior Executive Administration as required.
• Arrange travel for SVP, Global Hospitality, VP, Wellness and VP Food and Beverage, Americas (including site visits to new and developing hotels, flights, hotels, transfers, etc.) and Travel & Expense assistance for another. This may entail additional assistance with others on the team.
• Manage daily calendar, demonstrating flexibility and problem-solving abilities to adjust or prioritize schedules based on last-minute changes.
• Organize cross-functional meetings and conference calls via videoconference and conference calls.
• Assist in planning events including restaurant, guest, and hotel reservations (domestic and international).
• Analyze a variety of data at a high level and synthesize information.
• Maintain current email distribution groups.
• Plan and manage onboarding schedules/calls for new Director of Rooms, and Assistant Director of Rooms and liaise with the Global Hospitality Team to ensure all information is covered and schedules are aligned
• Maintain and manage Global Hospitality Team vacation schedule.

Communication

• Manage email accounts and calendar, including travel dates, and hotel/site visits (domestic and international).
• Draft announcements, letters, memos, and email responses.
• Answer phone and mail inquiries, and redirect/respond as required.

Administration

• Maintain and update the professional contacts in address book.
• Manage all invoices and complete monthly AMEX expense reports, cash reports, and time records.
• Process monthly phone record.