Senior Administrator

at  Bank of Ireland

WHAT IS THE OPPORTUNITY?

This is an opportunity to work in a dynamic, customer focused team with opportunities to develop your customer service and relationship management skills while building your technical knowledge! As Senior Administrator, quality control and training of other members of the team will an additional portion of this role.

ESSENTIAL QUALIFICATIONS

There are no specific qualifications or minimum educational requirements needed for this role.

IN THIS ROLE, YOU WILL:

• Administration of Protection, Pensions and Investments new business policies
• Issuing new business policies in a timely and accurate manner
• Developing and maintaining strong working relationships with our customers and internal colleagues
• Support Team Leader in management of day-to-day business issues and queue management
• Deputise effectively for Team Leader in their absence and represent new business in workshops/projects/meetings/presentations
• Resolve customer issues and escalated cases without TL intervention
• Support the Team Leader in implementing change and acts as a coach for less experienced team members

WHERE AGENCY ASSISTANCE IS REQUIRED BANK OF IRELAND RECRUITMENT TEAM WILL ENGAGE DIRECTLY WITH SUPPLIERS. UNSOLICITED CVS / PROFILES SUPPLIED TO BANK OF IRELAND BY RECRUITMENT AGENCIES WILL NOT BE ACCEPTED FOR THIS ROLE.

We’re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process

Experience with the following will help you to stand out but is not necessary in order to apply for this role;

• Relevant industry qualification would be an advantag