Senior Administrator

at  Central and North West London NHS Foundation Trust

The post holder will be responsible for clerical/reception duties within the Community Living Well Service. You will be expected to have an excellent telephone manner and to be courteous and kind to patients and other staff at all times. In addition, you will assist in the reception of patients to the service and ensure that they are comfortable, welcomed accordingly and dealt with by the relevant staff.
A principal role of the post is to maintain the administrative systems relating a patients appointment. To be responsible for the management of all IAPT systems and patient medical files, ensuring that all records are accurately maintained, correctly tracked and available for Service Managers and the Admin Lead.
To supervise the training of any relief cover, ensuring competency in all aspects of the role and to be responsible for the arrangement of holiday cover.
To provide administrative and clerical support at a specialised level to the team, with the effect that a quality service is maintained within the service.
The post holder will maintain a good working relationship with internal and external departments, dealing with all queries in a professional manner.
To abide by the Trust’s core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices and health and safety policies.
Patient/customer care (both direct and indirect)
Ensure a high standard of customer service is provided to patients and visitors at all times.
To cover reception, assist with appointment booking ensuring that correct metrics are recorded for waiting time pathways.
Answer telephone queries and help with patient/GP/key worker enquiries.
Liaise with the clinical team to book appointments and send out appointments/maps where appropriate.
To register new patients onto the IAPT system and contact them for appointments.
Provide clerical support as required to the unit
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Core behaviours for all Trust staff

ALL STAFF WILL COMMIT TO:

• Act with honesty and integrity at all times
• Demonstrate respect for others and value diversity
• Focus on the patient and internal and external customer at all times
• Make an active contribution to developing the service
• Learn from and share experience and knowledge
• Keep others informed of issues of importance and relevance
• Consciously review mistakes and successes to improve performance
• Act as ambassadors for their directorate and the Trust
• Be aware of the impact of their own behaviour on others
• Be discreet and aware of issues requiring confidentiality
  Patient/customer care (both direct and indirect)
  Ensure a high standard of customer service is provided to patients and visitors at all times.
  To cover reception, assist with appointment booking ensuring that correct metrics are recorded for waiting time pathways
  Answer telephone queries and help with patient/GP/key worker enquiries.
  Liaise with the clinical team to book appointments and send out appointments/maps where appropriate.
  To register new patients onto the IAPT system and contact them for appointments.
  Provide clerical support as required to the unit.
  To cover external NHS invoices when necessary.
  Check that the reception/clinical areas are clean and tidy and maintain a safe, pleasant environment for patients, visitors and staff
  Please see attached job description and personal specification for more informatio

Please refer the Job description for details