Senior Analyst, Application Development and Support (Corporate Security)

at  Air Canada

FUNCTIONAL ACCOUNTABILITIES:

• Handle software applications development, testing & implementation of projects.
• Support Project Management through planning, monitoring & delivery phases.
• Collaborate with cross-functional teams to solve development constraints and deployment issues.
• Maintaining and updating technical documents and procedures.
• Maintains standard and security measures through the implementation of information technology plans, policies, and standards.
• Manage application health and stability by defining system and operational policies and procedures.
• Perform system monitoring and analysis and provide support and guidance in troubleshooting and resolving incidents or delivering services request.
• Support ensuring a secure and reliable application platform environment developing system access controls, monitoring; establishing and testing disaster recovery policies and procedures; ensuring back-ups; maintaining documentation.
• Keep professional knowledge updates with participation in professional education opportunities.
• Ensure the application platforms are operating within the defined SDLC, ITIL and Cyber risk frameworks as defined by the AC IT.

Qualifications

• A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
• 6+ years of IT technology or operations experience in a large company.
• Specific experience in supporting Corporate Security software platforms is a significant benefit.
• Certification and support knowledge for Genetec products is required.
• Exceptional analytical, organizational and communication skills.
• Possess investigative nature, independent and self-motivated.
• Results oriented with proactive and methodical approach to problem solving.
• Able to multi-task and work under pressure against tight deadlines and changing priorities.
• Must be a team player with ability to work closely with diverse groups and working styles.
• Ability to establish and maintain effective business relationships.
• Flexibility and willingness to work extended hours and travel when required.

CONDITIONS OF EMPLOYMENT:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

LINGUISTIC REQUIREMENTS

Based on equal qualifications, preference will be given to bilingual candidates.

• Support Planning and monitoring processes.
• Support definition and maintenance of methods, techniques and calculations for identifying ways to improve business/technical processes.
• Ensure stability, performance and availability of the applications and tools.
• Collaborate with manufacturers, integrators, development and testing teams to design a scalable and flexible and scalable support model.
• Develop and lead a community of platform subscribers to support the strategy, educate and improve user skills, and drive common adoption of best practices.
• Review and analyze matrix from multiple internal and external stakeholders.
• Communicate analysis results and make recommendations to relevant stakeholders.
• Provide support for business analysis and technology/business integration efforts.
• Ensure alignment and compliance with internal IT standards related to operations, quality and security.