Senior Analyst Application Operations

at  Moorfields Eye Hospital NHS Foundation Trust

We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around – empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens.
This role is part of the Application Operations team (an integral part of IT Operations), who are responsible for:
Maintaining our applications, keeping the lights on and ensuring they remain supported, fit-for-purpose and meeting the needs of our end user
As application subject matter experts, contributing to the design and development of new products and service
Improving user experience in our systems and processes
Proactively maintaining our application portfolio and reducing technical debt
There are a number of different teams within Application Operations, aligned to specific user needs / functions. As a senior analyst, you will be responsible for:
Identifying, diagnosing and resolving complex incidents and problems affecting our applications and end user
Responsible for deploying changes and taking new services live in our application portfolio
Responsibility for managing the lifecycle of either part of an application (enterprise-wide) or a number of smaller applications in our portfolio
Coaching and mentoring other professionals in the Digital, Data and Technology business unit
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
Salary including High-Cost Area Supplement
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Free Pilates classes
Full support and training to develop your skills
Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Skills needed for this role
Incident management: You can diagnose and prioritise incidents, investigating their causes and finding resolutions
Problem management: You can initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You can determine the appropriate remedy and assist with implementation of it as well as preventative measures
Change management: You can analyse and assess impact, and develop and document change requests. You can implement complex changes based on requests for change, and apply change control procedures
Asset and configuration management: You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets, supporting the full IT Asset Management lifecycle (from request through to retirement)
Availability and capacity management: You know how to manage service components to ensure they meet business needs and performance targets
Continual service improvement: You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. You can support specific activities to improve processes. You can spot or identify deficiencies
Financial Management: Safe and efficient use of experience equipment by users, including the install, running and maintenance of equipment and software
Ownership and initiative: You can own an issue until a new owner has been found or the problem has been mitigated or resolved
Service focus: You can take inputs and establish coherent frameworks that work
Service Reporting: You will ensure the service management platform is up-to-date at all times with Customer Service activities. You can produce relevant reports in a standard format and agreed timeframe. You will work with important stakeholders to discuss any changes in the reporting process. You can add a commentary that provides an interpretation of the data set.
Technical specialism: You can use management system software and tools. You have knowledge of logical schemata to investigate problems, collect performance statistics and create reports. You can carry out routine configuration, installation and reconfiguration of database and related products. You are able to optimise performance and forecast resource needs
Technical understanding: You understand core technical concepts related to the role and can apply them with guidance. You will be responsible for the Application Lifecycle Management (ALM) of one, or more applications.
Testing: You can review requirements, specifications and define test conditions. You can identify issues and risks associated with work while being able to analyse and report test activities and results
User focus: You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes.

Participate in the on-call service
Deputise for the Lead Analyst
Occasional work may be required outside of core business hours to support major projects / programme
Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the application landscape