Senior Analyst

at  Banque Laurentienne

QUALIFICATIONS

Technical

• University Degree in a related field and 5 years of related experience in a similar environment or combine experiences.
• Robust analytical and problem-solving skills as well as flexibility to adjust to evolving business needs and work effectively in cross-functional teams.
• Skilled in project management and creation of insightful management presentations.
• Knowledge and understanding of industry-related language and technology, project concepts and procedures.
• Proficient use of and knowledge of project software, reporting tools and technology.
• Demonstrated project management experience and change management proficiency.
• High level of comfort using the full suite of Microsoft Office products (Excel, Word, Access, Outlook and Power Point).
• Bilingualism preferred (English & French).

Leadership

• Ability to thrive in a fast-paced, detail-oriented environment.
• Excellent verbal and written communication skills, English & French preferred.
• Exceptional interpersonal skills, self-starter, time management, results driven, flexible, highly motivated, and autonomous.
• Strong ability to work collaboratively in a virtual/remote environment.
• Customer first mindset.
• Curious, with an agile, innovative, and continuous improvement / growth mindset and track record for innovation, process improvement and positive disruption.
• Critical thinker and problem solver.

• Lead and support projects and initiatives including the development and/or refinement of outcomes, measures, targets, by collaborating with various business groups and the operations services and contact center leadership team.
• Analyze & highlight focus areas on financial budgets, identify risks, and determine mitigation strategies.
• Maintain project reporting for the operations services and contact center leadership team, linked to workforce capacity planning models.
• Drive the long range project planning cycle, in collaboration with operations services and contact center leadership team, in alignment with organizational goals, including approvals, resourcing, communication and change management recommendations.
• Work with stakeholders to conduct current state analysis, develop vision and mission, establish strategic priorities and initiatives, create performance measures, and define accountability/responsibility.
• Collaborate with internal business groups for the purpose of exchanging information relating to projects and initiatives impacting the P&L and KPIs (qualitative analysis).
• Compile information from existing documentation and data to facilitate project planning and delivery including agreements, processes, knowledge articles, and other productivity and quality measurements.
• Maintain and analyzes records of actual project output compared to project plan and recommends improvements.
• Understand and assess complex sets of information and be able / comfortable to provide insights and recommendations to improve project effectiveness.
• Support business units to meet project requirements and provide solutions to help improve performance metrics.
• Develop reporting processes and dashboards for project status, performance and forecasting to be shared with leadership.
• Develop and deliver executive level presentations related to monthly, quarterly, and annual project performance.
• Be an agent of change for the department by identifying and recommending solutions and improvements to processes and systems (e.g. apply ADKAR to drive improvements in change management and communications).
• Provide mentorship and guidance to leaders in the delivery of consistent high-quality project work.
• Work as liaison between operational group & IT Partners to ensure clear articulation of issue, impacts and support with solution deployment in production environments.
• Lead ad hoc analysis as required.