Senior Analyst - Billing

at  Shell

Perform Bill-to-Cash operations which includes:

• Ensure complete set of data are being interfaced daily from POS to GSAP via the system middleware.
• Ensure accurate and timely posting of manual billing requests from valid requestors/approvers.
• Ensure items due for collection/payments are included in the Direct Debit/Credit runs for the day.
• Ensure that Direct Debit/Credit runs are accepted and processed by the bank on time

Ensure operational activities are being performed in accordance with the Global WI / Local WI / Local Guide.
Timely escalate operational issues in accordance with the escalation matrix.
Perform process steps, business and financial controls effectively and be able to determine any control failure and issues and be able to escalate in a timely manner.
Handle resolution of disputes and operational issues through investigation within the operations and its feeder processes and be able to communicate and collaborate with other functional support.
Provide accurate reporting data of KPI results on a daily and monthly basis and be able to provide clear and analytical commentaries to it.
Strongly collaborate with other retail business partners concern and be able to manage low to moderate complexity level of queries (e.g., Territory Managers, Customer Ops, Credit, OTD, Cards Accounting and Wetstock).
Perform testing for improvement initiatives and migration activities and be able to identify possible errors and other testing findings.Perform effective and timely SOAR reconciliation

Please refer the Job description for details