Senior Analyst, Enterprise Applications Support
at OMERS
Toronto, ON, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 07 Jul, 2024 | Not Specified | 08 Apr, 2024 | 3 year(s) or above | Good communication skills | No | No |
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Description:
Why join us?
Are you looking to join a dynamic pension plan that embodies the strong values of its 500,000 members and is an industry leading global investor? If so, we would love to tell you our story.
At OMERS we put our people first and are proud to embrace the diversity of thought and leadership that comes from having locations in Toronto, London, New York, Singapore, Sydney and other major cities across North America and Europe. Our culture is truly one of a kind. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live with an ever-constant eye to the global investment markets. Roles and Responsibilities
Provide 2nd/3rd level support for IT Applications
Implement, test and integrate new applications.
Perform routine system backups and upgrades.
Maintain documentation of applications alongside their dependencies
Investigate and diagnose system faults and errors.
Installing system updates and performing data backups
Running regular maintenance checks
Provide instructions and training to staff when necessary.
Monitor, record and respond to requests for support.
Resolve technical issues within defined SLA.
Analyze error trends aimed at reducing or minimizing down time.
Identify organizational need for new applications.
Support Enterprise Architects with technical specification for solutions as need arises.
Communicate messages regarding systems issues to users promptly.
Liaise with software suppliers to fulfil the requirements of the organization.
Schedule and run regular tests to enhance the current systems and applications.
Identify and develop functionality changes.
Undertake regular reviews of Application Landscape and propose recommendations on future state
Essential Must Have’s
At least 2 – 3 years’ Experience with Monitoring Solution s e.g. Data Dog, Solar Winds, Ops Manager etc
Intermediate Application software Trouble Shooting Skills
Extensive and demonstrable experience with supporting Client and Server-Side Applications
Background in IT Operational Role
Basic understanding of Programming
Knowledge of Windows Operating Systems, Databases and SQL
Nice to Have’s
Excellent Communication and Presentation Skills
Analytical Thinking
Ability to interact with Customers and proffer solutions to problems in a well-articulated manner.
Basic Experience with Continuous Improvement process
Knowledge of ITIL
Experience with File Transfer Solution, Imaging Solution
We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 3 days per week.
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT Software - Other
Reporting
Graduate
Proficient
1
Toronto, ON, Canada