Senior Analyst - Infrastructure

at  Great Gulf Group

All companies under the Great Gulf umbrella are united by one simple goal: the pursuit of greatness. It’s achieved daily with the passion and dedication of every person who works tirelessly to make us great. If you have what it takes to make great things happen, apply today to join our team.

SUMMARY

We are looking for a driven, motivated team player to join our infrastructure team. A strong IT professional who can analyze, monitor, improve and resolve system issues. The primary role would be to administer the company’s network and maintain, optimize, and monitor Windows\Linux systems on prem and in the cloud. Other responsibilities would include improving processes, writing\updating documentation, standardizing processes, taking lead on project work, leading by example, and providing 3rd level IT support for colleagues.

EDUCATION, EXPERIENCE, AND QUALIFICATIONS

• Degree in a related discipline would be an asset. (e.g., B.Eng. B.Sc., etc.)
• 8+ years’ experience in systems infrastructure.
• Strong technical knowledge of Microsoft Platforms and Technologies including Window Server, Hyper-V, and Databases.
• Strong technical knowledge of Linux/Unix Platforms and Technologies.
• Strong technical knowledge of cloud infrastructure as a service. (Azure preferred)
• Strong technical knowledge of Networking principles.
• Knowledge of Aruba systems would be an asset.
• Technical knowledge of networking in cloud services platforms. (Azure)
• Strong working knowledge of Bash/Powershell scripts.
• Experience configuring/deploying/managing intune.
• Experience in system backups, including SQL, Veeam, Windows/Linux on prem, and in cloud.
• Experience in system inventory, monitoring, and patching.
• Experience in disaster recovery.
• Experience with a helpdesk support tool.
• Technical knowledge of HP servers/SAN would be an asset.
• Experience with Active directory administration on prem and in the cloud (Azure)
• Experience with Office 365 tenant administration.
• Experience in delivering IT development projects, system implementation and business support.
• Experience in multiple implementation phases; system selection, design, development, testing, and support.
• Strong creative thinking/problem solving abilities.
• Excellent written and verbal communication skills.

PHYSICAL REQUIREMENTS

This position requires that the applicant be able to use a computer, and some potential heavy lifting.
Great Gulf is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Great Gulf will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise Human Resources.
The Great Gulf Group (“GGG”) is committed to protecting the health and safety of our employees, our tradespeople and suppliers, and our customers and visitors. Employment with GGG is conditional upon you having received all required doses of a COVID-19 vaccine series approved by Health Canada at least 14 days prior to your start date. You must provide a copy of your Ministry of Health COVID-19 Vaccine Dose. If you have a medical reason, or any other reason pursuant to the Ontario Human Rights Code, for not being fully vaccinated now or in the future, you may submit a written request for accommodation with an explanation of the ground and/or any supporting documentation to assist in the determination of exemption from this condition

• Deploy and maintain new server systems on prem and in cloud.
• Monitor, maintain, and troubleshoot network and server systems on prem and in cloud.
• Managing, monitoring, optimizing Hyper-V clusters.
• Monitoring, maintaining multi-shelf SAN storage solutions.
• Ensure regular security patching of servers/network hardware monthly.
• Deploy, install, and support IT hardware/software.
• Participate in architectural and configuration discussions.
• Monitor, document and report on system utilization and capacity.
• Diagnose and provide solutions to recurring issues.
• Implement changes that will optimize existing hardware and network resources.
• Provide escalation support for IT Helpdesk.
• Take ownership of and lead solutioning with third party support.
• Co-ordinate with equipment and software vendors.
• Create and maintain documentation.
• Train support staff in new technologies.
• Take part in on-call support rotation.
• Manage remote site ISP and network connectivity.
• Other related tasks and duties as assigned.