Senior Analyst, PC Optimum Portfolio Management

at  Loblaw Companies Limited

Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

The PC Optimum team is responsible for growing our best-in-class Loyalty program, which currently touches tens of millions of customers across Canada. To continue driving the program forward, we are seeking a Senior Analyst who will be responsible for leading and supporting new initiatives for the program to drive member engagement and acquisition. Leveraging a solid understanding of business strategy and loyalty programs as well as customer data/analytics, this individual will be the strategy lead/support pushing forward new initiatives for PC Optimum. They are expected to lead projects collaboratively with cross functional teams (Marketing, Digital, Research, Operations, Data Analytics).

• Extract meaningful insights to develop strategy to solve sometimes ambiguous business/customer problems
• Build presentations to clearly articulate insights, while simplifying complex data and processes for various levels of audiences including senior management
• Deep dive into customer journeys to understand and empathize with customer pain points and identify opportunities with respect to customer engagement, business strategy, and experience with our Loyalty program
• Work with data teams to extract data to develop actionable insights
• Synthesize large amounts of data from multiple sources, including customer transaction data, consumer & syndicated research, market share, and campaign results.
• Lead projects collaboratively across cross-functional pods of Loblaw Digital, Marketing, Loblaw Technology, DI&A, Operations, and the Customer COE to see strategy through to execution
• Develop short term and long-term strategies paired with realistic go to market executional plans that is centered in customer centricity.
• Support the execution of loyalty initiatives/strategies at Loblaws, analyze results, and loop back on how to improve

DOES THIS SOUND LIKE YOU?

• A passion for advocating for the customer and helping teams deliver exceptional customer experience
• The ability to collect data, define problems, form complex queries, establish facts and draw valid and actionable conclusions
• Killer communication skills. You write well. You speak eloquently. You can explain just about anything to anyone, and you’re comfortable communicating in writing and on the phone
• The motivation to learn and constantly improve processes and tools
• Sensational organization skills. You thrive on everything having a place and keeping the team accountable and on track The people skills required to work with and influence cross functional teams
• A love for problem solving. You like taking on difficult challenges and finding creative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it
• A talent for detail. As far as you’re concerned, anything worth doing is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch
• University degree in Data Science, Computer Science, Statistics, Mathematics, Economics, Engineering, Business, or other relevant fields
• 1-3 years of experience in strategy and/or product management within loyalty, retail, CPG, Consulting, financial institution company
• Exceptional Excel and SQL skills with an analytical mindset. Bonus points if you have experience with Teradata, Google Cloud Platform (GCP), Microstrategy, and/or data visualization platforms (e.g., Data Studio, PowerBI, Tableau).
  Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
  If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
  We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

• Extract meaningful insights to develop strategy to solve sometimes ambiguous business/customer problems
• Build presentations to clearly articulate insights, while simplifying complex data and processes for various levels of audiences including senior management
• Deep dive into customer journeys to understand and empathize with customer pain points and identify opportunities with respect to customer engagement, business strategy, and experience with our Loyalty program
• Work with data teams to extract data to develop actionable insights
• Synthesize large amounts of data from multiple sources, including customer transaction data, consumer & syndicated research, market share, and campaign results.
• Lead projects collaboratively across cross-functional pods of Loblaw Digital, Marketing, Loblaw Technology, DI&A, Operations, and the Customer COE to see strategy through to execution
• Develop short term and long-term strategies paired with realistic go to market executional plans that is centered in customer centricity.
• Support the execution of loyalty initiatives/strategies at Loblaws, analyze results, and loop back on how to improv