Senior Analyst, Vendor Management & Operational Risk

at  DUCA Financial Services Credit Union Ltd

WHY DUCA?

We’re a vibrant, exciting credit union that lives its “profits with a purpose” philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™.

DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following:

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA’s designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives. At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play.

OCCUPATIONAL EXPERIENCE & EDUCATION REQUIREMENTS

• Undergraduate degree in Business, Finance, or a related field
• Minimum 4 years’ vendor management, operational risk management and/or audit experience in financial services
• Experience Vendor Management software required
• Experience with One Paper Lane (OPL), Venminder, and Prologue considered an asset
• Experience with risk and governance software an asset

KNOWLEDGE, SKILLS & ATTRIBUTES

• Critical thinking, analytical, and problem-solving skills with the ability to break down complex situations into manageable parts in a systematic manner
• Solid understanding of vendor management and familiarization with operational risk, control design, and testing concepts
• Experience with data analytics, process mapping and design
• Ability to thrive and apply judgement within an environment of ambiguity
• Strong organizational skills, with the ability to work in a fast-paced environment and manage multiple deadlines and priorities
• Strong customer service, relationship building, judgment, problem solving and follow-up skills
• Professional and articulate with well-developed verbal and written communication skills
• Enjoy working in a team environment but also able to work independently
• Continually displays critical thinking skills while seeking out process improvement opportunities
• Proficient in Microsoft Office Suite of products

JOB PURPOSE & SUMMARY

As an integral part of DUCA’s Risk Management team, the Senior Analyst, Vendor Management & Operational Risk manages all elements of DUCA’s Vendor Management program including the due diligence, onboarding, and annual evaluation processes as well as making recommendations related to the associated vendor management policies, programs, and processes. This position will use exceptional communication to elicit engagement from key stakeholders across DUCA while fostering positive relationships with all business lines. Additionally, this position assists the Director in monitoring operational risk activities across DUCA businesses and operations and in preparing operational risk management reports.

KEY ACCOUNTABILITIES & DUTIES

• Manage the Vendor Management Policy and Processes, including Requests for Proposal (RFPs) and leading annual reviews and updates under DUCA’s policy framework
• Support business owners and relationship managers to onboard and manage vendors in accordance with the vendor management policy
• Design and manage the workflow processes through DUCA’s Vendor Management System, due diligence criteria, and policies for the vendor management program to effectively manage risk
• Identifying and continuously enhance efficiencies associated with vendor onboarding, offboarding, and annual reviews
• Review vendor agreements to ensure compliance with regulatory requirements, including but not limited to AML, Privacy, audit rights, and business continuity
• Compiles and maintains vendor findings/observations and remediation activities for ongoing vendor monitoring
• Compile and report on Vendor Management program dashboard metrics
• Review and analyze legacy vendors; partner with business owners to determine ongoing status, determine criticality, and make recommendations related to onboarding activities
• Assist the Director, Operational Risk in:
• Roll out of the operational risk management tools and processes including but not limited to Risk & Control Self-Assessments, Key Risk Indicators, Operational Loss Data, Control Testing,
• Developing and implementing framework and policy/procedures for evaluating risks in New, Initiatives/Products and/or Material Business Changes,
• Operational risk processes, practices, and reporting
• Create and maintain effective relationships and regular interactions with all DUCA businesses and functions, auditors, external stakeholders, and regulators, as applicable
• Identify and assess the resolution of issues which could prevent reasonable assurance that risks are understood and managed within the organization’s risk appetite