Senior Application Functional Support (Banking and Lending Systems)
at FIS Global
Makati, Makati, Philippines -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 22 Jul, 2024 | Not Specified | 29 Apr, 2024 | 10 year(s) or above | Functional Support,Application Configuration | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
EDUCATION DESIRED :
Bachelor of Commerce/Business
Responsibilities:
ABOUT THE ROLE:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
WHAT YOU WILL BE DOING:
- Provides in-depth product support to FIS clients by resolving incoming inquiries via phone, email or support tickets.
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
- Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
- Client relationship management.
- Other related duties as assigned.
REQUIREMENT SUMMARY
Min:10.0Max:15.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Proficient
1
Makati, Philippines
