Senior Application Manager Salesforce CRM (m/f/d)

at  SARIA International GmbH

ABOUT US

With your passion for IT, we would like to work together to decisively advance SARIA’s digital transformation to become even faster, even more modern and even more professional. As a sustainable company, the responsible use of resources and technology is very important to us.Through flexibility, creativity and innovative strength, we do not want to run behind technological progress, but keep pace with it. That’s why our motto is: “SARIA enters the future” and we’d love to have you on our team.

QUALIFICATIONS

• Completed master‘s degree in information technology, business administration or industrial engineering
• Several years of professional experience in this field, for example as an application developer, product owner or consultant
• Completed training courses and certificates in salesforce
• Business fluent in english and ideally knowledge of french, spanish and polish
• Technical understanding of SaaS solutions and an affinity of processes
• Communication skills, customer orientation, conscientiousness and ability to cooperate

• Provide conceptual support in the development of reports, dashboards and KPIs to ensure that management has meaningful insights into the performance of the Salesforce platform and can make strategic decisions
• Coordinate closely with subject matter experts and process management to identify and implement continuous improvements to business processes supported by the Salesforce platform
• Work closely with the external support provider to ensure Service Level Agreements (SLAs) are met and technical issues are resolved effectively
• Effectively organize and manage communication with internal and external stakeholders regarding backlog and release management to ensure business requirements are addressed and all parties are informed
• Ensure smooth operation and continuous improvement of the Salesforce platform, including coordinating patch updates and developing roadmaps for optimal utilization
• Lead release management to ensure new features and enhancements are implemented efficiently and effectively to meet business needs
• Responsibility for communicating and organizing quality assurance and data quality to ensure data is reliable and meets business requirements