Senior Application Support Engineer - Engineering Systems

at  Veeva Systems

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

REQUIREMENTS

• Bachelor’s degree in Management Information Systems, Computer Science, Computer Engineering, or other similar degree, or equivalent work experience
• JIRA/Confluence administration experience
• Groovy Script knowledge and scripting experience to extract or update data via API
• Advanced technical and analytical skills
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Basic time management skills
• Excellent verbal and written communication skills
• Ability to work independently with minimal guidance in a dynamic environment

The Senior Application Support Engineer is responsible for the day-to-day administration, end user support, system configuration, workflow management, and general system availability related to applications used on a daily basis by the engineering teams. Works closely with the rest of the IT and internal business teams to effectively support our business users.

What You’ll Do

• Provide day-to-day administrative support for multiple hosted applications (e.g. JIRA, Confluence, GitLab)
• Assess, prioritize and resolve issues reported by users in the various applications
• Provision new users, manage workflows, manage system configuration, and general end user assistance
• Conduct user audits to ensure appropriate application access is maintained
• Collaborate with the rest of the IT development teams to participate in projects and identify system improvements
• Design, develop and test enhancements in alignment with internal business process requirements
• Document all changes to applications per internal controls
• Create technical documentation and conduct end user training
• Adhere to industry best practices for change and release management