Senior Application Support Engineer

at  Robert Walters

As a Senior Application Support Engineer, you will play a pivotal role in providing expert-level support by executing advanced troubleshooting techniques. Your responsibilities will include collaborating with cross-functional teams to implement impactful solutions that optimise application support. Please Note- This role is only open to applicants currently based in the UAE.

REQUIREMENTS:

• Overall 5-8 years of experience in Application Support preferably for the financial industry.
• Proficient with Agile methodology, continuous integration and continuous development pipelines
• Proficient with understanding and supporting Document management systems preferably OpenText DMS
• Proficient with Front End and Back End website support -Sitecore Next JS technologies a plus as well as java based applications
• Proficient with scripting and automation tools
• Working experience with backend languages such as – Java and .Net
• Working experience in cloud (Azure preferred) and deploying Software AG releases cross all environments. (On-Cloud)
• Working experience in database querries (preferred mssql, sql)
• Working experience in Web Services (REST, SOAP, GraphQL (preferred).
• Working experience of Monitoring the performance of API’s.
• Good understanding of mobile app support and proficient with react native for android and iPhone preferred
• Previous experience with any software integrations applications support
  As a Senior Application Support Engineer, you will play a pivotal role in providing expert-level support by executing advanced troubleshooting techniques. Your responsibilities will include collaborating with cross-functional teams to implement impactful solutions that optimise application support ..

• Provide specialist support and contribute to the planning and organising of work for junior team members.
• Provide advanced technical support for complex applications, ensuring prompt issue resolution and minimising downtime
• Ensure the effective resolution of service requests by adhering to defined service level agreements (SLAs) to maintain and uphold a high standard of service delivery while contributing to the overall efficiency and reliability of application support.
• Conduct in-depth root cause analysis for recurring issues, proposing, and implementing preventive measures to enhance system reliability.
• Conduct the installation and upgrading of software, ensuring seamless integration of automation processes for elevated system performance and efficiency.
• Act as the designated point of contact for emergencies, coordinating prompt and effective responses to critical incidents.