Senior Applications Coordinator

at  Mass General Brigham

SENIOR APPLICATIONS COORDINATOR

• (3284243)
  As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
  We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.
  Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

QUALIFICATIONS

• Bachelor’s degree required
• Demonstrated ability to work in a fast-paced environment with changing business and technical needs required
• Minimum of 6 years hands-on Epic experience required. Direct experience within the MGB eCare program may be substituted for years of experience requirements.
• Experience developing and integrating clinical business processes and best practices in a healthcare environment required.
• Previous experience as a Lead Epic Analyst and Willow Application experience is preferred.
• In depth knowledge of clinical workflows/terminology (work experience in a clinical setting or supporting a clinical system) required
• Demonstrated communication skills with the ability to effectively lead meetings with diverse attendees required
• Strong analytical skills with the ability to quickly learn new content and concepts required
• Previous Epic implementation experience required
• Active Epic Certification strongly preferred (or must obtain Epic Certification)

SKILLS/ABILITIES/COMPETENCIES

Skills for Success

• Superior problem-solving skills with a high value in data integrity and analytic accuracy
• Ability to conduct detailed analysis as well as distill relevant findings for presentation to a high-level audience
• Possess keen attention to detail
• Ability to multitask and prioritize multiple project requests simultaneously
• Approach to work that balances big picture with an appropriate level of analytical detail to create impactful deliverables
• Demonstrated analytic, organizational, and problem-solving skills
• Demonstrated process improvement acumen
• Strong PC skills / Microsoft applications, including Excel

Team Player

• Respect the talent and unique contribution of every individual, culture and ethnic group and treat all people in a fair and equitable manner
• A natural curiosity and energetic, creative, and collaborative approach to working and problem solving
• Strong interpersonal and team building skills. Ability to get work done through others, even if there is no direct reporting relationship
• Proven ability to interact with others in a positive and responsive manner to build consensus through negotiation and diplomacy
• Ability to successfully collaborate with others of different skill sets, backgrounds, and levels within and external to the organization
• Strong communication and collaboration skills

Self-Managing and Self-Aware

• High emotional intelligence and a well-managed ego
• Is honest, authentic, and straightforward when working with others
• Solid team player but also an independent thinker
• Ability to handle stressful situations in calm and professional manner
• Exercise self-awareness; monitor impact on others; is receptive to and seek out feedback; use self-discipline to adjust to feedback.
• Take-charge ability and excellent judgment in determining and leveraging resources.
• High degree of professionalism, discretion, and confidentiality
• A balance of patience and perseverance necessary to affect change in a large and complex organization

Commitment to Quality

• Accountable for delivering high quality work. Act with a clear sense of ownership
• Commitment to high quality service and attention to detail
• Strong proactive customer service skills

• Provides certified Epic build expertise and experience for successful product implementation
• Provides certified Epic design expertise to analyze organization’s current business practices and translate them into configurations and workflows
• Supports departmental/ functional team with application and information system knowledge
• Completes specific task activities as documented on the Work Plan
• Tracks and resolves issues and action items
• Recognizes, communicates, and escalates concerns relevant to critical path and/or timeline in a timely manner.
• Develops and maintains models of business and system requirements and configures system accordingly
• Documents and analyzes business processes
• Develops subject matter expertise and maintains models and documentation of business and system requirements and configures system accordingly
• Analyzes business processes to ensure proper system configuration
• Creates and maintain regular status reports
• Creates and maintains all required system design and build documents
• Attends weekly team meetings to discuss team and project related activities, issues, change, communications, and updates
• Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks
• Post live implementation activities and production support
• Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
• Other duties as required