Senior Assistant, HR Advisory Service, 12 month FTC/Secondment

at  Deloitte

REQ #

15816
Job description

CONNECT TO YOUR INDUSTRY

Are you looking for the next exciting career opportunity? Do you have a passion for delivering a high quality service and an exceptional customer experience? Do you want to work in a supportive team where you are valued for the diversity that you bring and your ideas are encouraged? If so, this could be the role for you. HR Services are looking for a Senior Assistant to join our HR Advisory Service. The primary function of the role is to provide professional advice and support on performance, conduct and sickness matters. The team works closely with a wide range SME colleagues from the internal HR community to deliver a coordinated service to the business.
You thrive being a team player, sharing knowledge, experience and ideas and enjoy collaborating with peers, the wider HR community, and the business to find the best fit solutions.

CONNECT TO YOUR SKILLS AND PROFESSIONAL EXPERIENCE

• Be experienced in advising on performance and conduct matters from providing initial advice through to dismissal by providing end to end case management support advising the business on relevant policy and employment law considerations, producing and reviewing case documentation as review.
• Manage cases in a timely and efficient manner taking account of best practice and a commercial approach, escalating when appropriate to the management team or HR SME colleague.
• Maintain a professional and positive attitude, articulating thoughts and ideas in a composed manner to instil confidence in others.
• Actively participate in efforts to support and embed change across HR Services and the wider HR function as well as engaging with continuous service improvements.
• Demonstrate commercial awareness & risk management which includes an understanding of the current environment within which we operate and an ability to adapt recommendations or advice as appropriate.
• Demonstrate a methodical, analytical and clear approach to problems using appropriate tools and technologies to help identify key trends.
• Accurate and timely recording of all HRA matters in the case management tool (Service Now).

The essential skills needed are:

• Commercial awareness and ER case management experience
• A confident delivery of verbal and written communications with excellent attention to detail.
• An ability to develop effective relationships with key stakeholders
• Ability to influence through personal credibility
• Adaptable to change and ways of working.
• Software skills: Excellent knowledge of Microsoft Office (particularly Excel and PowerPoint) and specific HR applications – of these, SAP and ServiceNow are preferable.
• Industry knowledge: An experienced HR professional that has come from either a professional services environment or alternatively a fast paced demanding HR role, with some experience of dealing with ER related issues and/or cases.

Desirables:

• Experience of working in a professional services firm.
• CIPD qualification or other relevant HR qualification.

• Providing day to day advisory support to employees, managers and partners across Deloitte UK across an allocated case load which will include but is not limited to:
• Supporting performance management of underperforming individuals.
• Disciplinary and grievance support.
• AWOL cases, exit interviews and exam fails.
• Security and data breaches.
• Leading process and service delivery, supporting coaching and sharing knowledge with the team.
• Providing timely and effective handover, where appropriate, of cases that require input or completion by the wider HR community.
• Ensuring all SAP related actions or updates are completed accurately in time for payroll deadlines and in line with procedural guidelines.
• Ensuring effective utilisation of case management tools, keeping all records up to date and accurate and tracking activities through to timely closure.
• Ensuring compliance with appropriate Data Protection legislation at all times