Senior Assistant Manager - RPA/ Process Improvement

at  CTES Consulting Pte Ltd

At Professional Officers Division (POD), we bring our rich industry experience and technical skills into our work, creating a better physical environment where learning and innovation take place. The Senior Assistant Manager is responsible for reviewing and analyzing the operation processes and workflows within the division, developing process automation solutions to streamline and improve operational productivity and efficiency. The incumbent will also drive initiatives in the development and implementation of processes for management of centralized laboratories and develop/implement systems and best practices for use of resources.

THE IDEAL CANDIDATE WILL NEED TO HAVE THE FOLLOWING QUALITIES AND EXPERIENCE:

• Good University Degree, preferably in Computer Science/Information Technology, with at least 2 years of work experience in a similar education or corporate environment.
• Knowledge in information system on data collection, data mining and using appropriate tools and techniques for analysis will also be an added advantage.
• Working knowledge and experience in process automation tools such as Robotic Process Automation (RPA) would be highly desirable.
• Possess an open mind and be able to adapt to a fast-changing environment.
• Have strong project management skills and attention to detail, and willing to take on responsibilities in a dynamic environment.
• Able to manage projects, including creating project plans, tracking progress, and reporting on results.
• Ability to effectively communicate with a wide range of individuals in a diverse community and possess the confidence to front different parties.
• Ability to work as a team member among multiple stakeholders and exhibit leadership skills.
• Possess an analytical mindset and aptitude for problem solving

• Design, develop, test and implement automation solutions for the approved processes based on best practices.
• Maintain and monitor the performance of the implemented solutions and perform troubleshooting if required to ensure the solutions continue to operate efficiently and effectively.
• Assist in developing and implementing dashboards, reports and visualizations for tracking and monitoring of Division’s key performance indicators.
• Facilitate/ conduct training and provide guidance to various process owners and end users in the usage of the implemented solutions.
• Execute divisional events and activities that focus on automation of best practices.
• Participate in User Acceptance Testing for any system enhancement or upgrade arising from process improvement initiatives.
• Assist in developing and implementing document control system and managing document revisions to ensure latest version of standard operating procedures (SOPs), process flow diagrams and policies are available.
• Assist in managing POD SharePoint and provide guidance to Team Representatives on development of Teams/Committees sub-sites and document maintenance on POD SharePoint.
• Provide secretariat support for appointed committees/workgroups, support division’s activities and meet the division’s administrative needs.
• Undertake any other duties assigned by the Director or supervising officer to ensure efficient operation of the Division.