Senior Associate (Account Management) (B2B Operations)

at  NTUC Fairprice

Others
Office Operations
Full Time
Non-Executive
Diploma
Singapore |
Closing On 12 Jul 2024
Onsite | Hybrid

ABOUT US

As Singapore’s leading supermarket retail player and a household name close to all, we have grown with you over the years. It is now your turn to grow an exciting new career and fulfil your aspirations with us. Join us as we embark on a journey to make lives better for our customers, community, environment and employees.
At NTUC FairPrice, we offer you more than just a job. We are committed in giving our employees a rewarding career through comprehensive development opportunities. We promise a wonderful workplace culture with ample opportunities for growth at different levels of your career. Every of our 10,000 employees across Singapore is important.
If the prospect of working in an organization at the forefront of retail technology and innovation excites you, look no further.
Grow your career with us today and make a difference.

JOB DESCRIPTION

We are seeking a highly motivated and detail-oriented individual to join our B2B Operations team as a Senior Associate. The Senior Associate will play a key role in supporting the day-to-day operations of the team and driving improvements in order execution, billing accuracy, and the customer purchasing journey. This position offers an excellent opportunity for career growth and development within our dynamic organization.

Key Responsibilities:

• Operations Support:
• Support the day-to-day operations of the B2B team, including order processing, billing, and customer service.
• Ensure timely and accurate execution of orders, from receipt to fulfillment, to meet customer expectations and service level agreements.
• Collaborate with cross-functional teams, including sales, logistics, and finance, to streamline processes and resolve operational issues.
• Process Improvement:
• Identify opportunities to improve order execution, billing accuracy, and the overall customer purchasing journey.
• Implement process enhancements and best practices to optimize operational efficiency and effectiveness.
• Monitor key performance indicators (KPIs) related to order fulfillment and customer satisfaction, and develop action plans to address any areas of improvement.
• Credit Account Management:
• Ensure all B2B credit accounts are invoiced accurately and in a timely manner, in accordance with contractual terms and agreements.
• Work closely with the finance team to reconcile accounts receivable and resolve any billing discrepancies or disputes.
• Administrative Support and Sales Coordination:
• Provide administrative support and sales coordination to ensure smooth operations of order fulfillment and customer service.
• Assist in managing customer inquiries, order changes, and returns, ensuring timely resolution and a positive customer experience.
• Collaborate with the sales team to facilitate communication and coordination between sales activities and order fulfillment processes.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Previous experience in operations support, order management, or customer service role preferred.
• Strong analytical and problem-solving skills, with the ability to identify process improvements and drive change.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Proficiency in Google Suite, including Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, Google Meet, and Google Calendar
• Detail-oriented with a focus on accuracy and quality in work output.
  Posted On 12 Jun 202

• Operations Support:
• Support the day-to-day operations of the B2B team, including order processing, billing, and customer service.
• Ensure timely and accurate execution of orders, from receipt to fulfillment, to meet customer expectations and service level agreements.
• Collaborate with cross-functional teams, including sales, logistics, and finance, to streamline processes and resolve operational issues.
• Process Improvement:
• Identify opportunities to improve order execution, billing accuracy, and the overall customer purchasing journey.
• Implement process enhancements and best practices to optimize operational efficiency and effectiveness.
• Monitor key performance indicators (KPIs) related to order fulfillment and customer satisfaction, and develop action plans to address any areas of improvement.
• Credit Account Management:
• Ensure all B2B credit accounts are invoiced accurately and in a timely manner, in accordance with contractual terms and agreements.
• Work closely with the finance team to reconcile accounts receivable and resolve any billing discrepancies or disputes.
• Administrative Support and Sales Coordination:
• Provide administrative support and sales coordination to ensure smooth operations of order fulfillment and customer service.
• Assist in managing customer inquiries, order changes, and returns, ensuring timely resolution and a positive customer experience.
• Collaborate with the sales team to facilitate communication and coordination between sales activities and order fulfillment processes