Senior Associate, Client Management

at  McKesson

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we’re so much more than a distribution company. We’ve automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.
At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Develop and grow McKesson Canada’s retail pharmacy customer base. The Inside Sales Representative is responsible for promoting our wholesale offerings, Identifying, and acquiring new business as well as qualifying leads for other McKesson service offerings. The Inside Sales Representative must achieve sales forecast objectives for a specific territory and deliver value and customer solutions through the promotion of new and existing programs and services.

POSITION REQUIREMENTS

• Exceptionally strong interpersonal, communication and presentation skills
• A minimum of 3-5 years sales or Account Management experience
• Customer Service Experience an asset.
• University degree: Business, Marketing, Economics, Science or related preferred.
• Financially Astute
• Ability to build strong relationships with various stakeholders across the organization.
• Independent and Autonomous yet possess strong team ethic.
• Strong organizational and analytical skills.
• Positive attitude, resourceful, proactive, solution oriented
• high sense of urgency and initiative
• Knowledge in MS Office applications (Word, Excel, Power Point).
• Knowledge of Salesforce, Five9 and AS400 is an asset, Power BI
• Strong English communication skills (verbal & written)
  At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.
  As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Duties and responsibilities generally include but are not limited to:

• Develop new business and maintain loyalty with existing customers – targeting Independent and Banner retail accounts.
• Promote wholesale offering and McKesson value added services and programs.
• Qualify leads for new accounts.
• Develop territory plans and tactics required to support delivering sales forecast and drive market share in partnership with Banner Account Team
• Proactively engage with Account teams to share customer feedback as well as competitor, market and industry trends.
• Rigorously assess territory performance, conduct on-going analysis and develop course correction plans as necessary.
• Manage complex customer escalations that have been through the customer care channels and are then brought forward by field reps, account team, pharmacy owners or banner head offices. Be able to partner with key stakeholders across the organization to de-escalate.
• Strong capacity to network across the organization and form key relationships with stakeholders in (but not limited to) Transportation, Sales Operations, Customer care, Sales Support and Finance to resolve complex escalations and customer pain points while demonstrating strong I2care and ILead core values and principles.
• Have the ability to balance advocating for the customer while supporting McKesson Canada’s strategic business decisions, policies and processes.
• Partner with Pharmacy Customer owners and decision-makers on a scheduled call cycle with the purpose of building a strong partnership and enhancing customer loyalty.
• Conduct regular business reviews, gather insights and discuss opportunities to help customers achieve growth and long-term objectives.
• Manage new customer leads, movement and changes between customer groups to ensure customer retention.
• Work closely to educate and support new customers through the Customer Onboarding Journey for long term success and partnership.
• Ensure adherence to and usage of sales process, call reporting and customer relationship management tools to improve overall territory management and business development skills.
• Support other Business Development and Customer Partnership organizational activities as required.