Senior Associate, Client Service

at  BNY Mellon

Overview
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world’s top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.
With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
The Treasury Services business with BNY Mellon services the payments, liquidity management and trade financing needs of our clients in the US and internationally, assisting them in their efforts to optimize cash flow, ensure adequate liquidity and manager risk – all essential components to their success.
We’re seeking a future team member for the role of Senior Associate, Client Service to join our Treasury Services team. This role is located in Pittsburgh, PA or Lake Mary, FL – Flex In-Office (3 days in office, 2 days from home a week)

EMPLOYER DESCRIPTION:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world’s financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It’s the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

IN THIS ROLE, YOU’LL MAKE AN IMPACT IN THE FOLLOWING WAYS:

Support clients in addressing and resolving complex operational and technical issues and ensuring requests are executed by having advanced problem-solving skills, judgement, and experience to analyze information.
Use developed communication skills to deliver high quality service to clients.
Use a CRM platform for all communication with clients.
Provide individuals at assigned clients information related to BNY Mellon’s products and services representing an array of lines of business and geographies; leverages an in-depth understanding of broader BNY Mellon services and offerings.
Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.
Maybe the central point of contact for business development and assume client onboarding and/or risk management responsibilities.
Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
Lead and participate in internal activities and initiatives designed to improve the client experience. Helps develop process improvements.

TO BE SUCCESSFUL IN THIS ROLE, WE’RE SEEKING THE FOLLOWING:

Bachelor’s degree or the equivalent combination of education and experience is required.
5-7 years of total work experience preferred.
At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:
Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
Bloomberg’s Gender Equality Index (GEI)
Best Places to Work for Disability Inclusion, Disability: IN – 100% score
100 Best Workplaces for Innovators, Fast Company
Human Rights Campaign Foundation, 100% score Corporate Equality Index
CDP’s Climate Change ‘A List’