(Senior) Associate Executive - Allied Health & Pharmacy Ops (Therapeutics)

at  National University Hospital

CAREER IN THE HOSPITAL

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.
At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.
We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

KEY REQUIREMENTS

• Good diploma in any discipline or equivalent
• Minimum 2 years of experience working in the healthcare industry and leading a small team
• Tech-savvy with experience using several different IT systems in daily work
• Good verbal and written communication skills
• Good team player with strong interpersonal skills who can work in a team and independently, in a fast-paced environment.
• Patient-fronting experience is preferred

ABOUT DEPARTMENT AND PURPOSE OF THE POSITION

Primarily, the incumbent will lead a team of Patient Service Associates (PSAs) to manage clinic operations in Rehabilitation Centre, Dietetics Centre and Medical Social Worker Office. He/she will continuously review operations to identify and initiate improvements to processes and service delivery. He/She will be working closely with the respective clinical leads in the Therapeutics sections to coordinate and facilitate service delivery with all parties from different sections/departments.
The incumbent will also provide administrative support to the Department.

KEY RESPONSIBILITIES

• Lead/supervise PSAs to ensure smooth operations on the ground
• Supervise and train the team to ensure service standards are upkept at all times.
• Ensure sufficient manpower and step in to assist to ensure smooth clinic operations.
• Feedback management
• Attend to patient feedback and find solutions to amicable closure and identify opportunities for service improvements.
• Administrative duties
• Perform administrative support in procurement/billing processes.
• Be the Single point of contact (SPOC) for department for administrative matters.
• Prepare onboarding for new staff.