Senior Associate, FIG Client Services

at  SP Global

BASIC REQUIRED QUALIFICATIONS:

This is an entry level position at a fortune 500 company operating in the business intelligence space. The associate will field client concerns, diagnose issues and provide solutions. You will work across different divisions of the company providing you great insight into how S&P Global provides our clients with a world class product. We’re looking for an associate to join our team of tech-savvy, client-focused professionals who support our solutions for FIG users.
Bachelor/Undergraduate Degree, preferably in Finance, Accounting or related fields.
English proficiency written and oral.
Excellent verbal and written communication
Strong problem-solving skills.
Willingness to help clients.
Attention to detail.
Proficient with Microsoft suite of products (Excel, Word, Power point)
Ability to multitask and work with minimal supervision.

ADDITIONAL PREFERRED QUALIFICATIONS:

Additional relevant qualifications such as CFA, ACCA, PMP
Salesforce and/or CXC experience.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence .
What’s In It For You?

OUR PEOPLE:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

RESPONSIBILITIES AND IMPACT:

Our relentless pursuit of excellence results in deep relationships with clients and helping them get the most out of our business intelligence tools. Your regular day would require you to answer client queries and being an advocate while showcasing your vast knowledge of our tools, data and the industries we cover.
Provide client support via phone, email and chats on a daily basis and will address questions related to how we capture, process, and display data
Guide clients on Market Intelligence tools to drive usage and product experience.
The associate will become an industry specialist and act as a resource for colleagues and clients across the globe.
Over time the associate will take on additional responsibilities including (but not limited to) leading weekly trainings and hosting/recording client training sessions

OUR PURPOSE:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.