Location Designation: Hybrid - 3 days per week
When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.
New York Life’s primary distribution channel is the career Agency sales force of more than 12,000 agents, operating in virtually every major city in the United States. Every agent is affiliated with one of our General Offices. These offices are operated by Agency management teams responsible for agent and management recruiting, development, and sales. Approximately half our agents operate their businesses out of our General Offices, while the other half maintains independent office locations.
Our General Offices are divided up among four Zones. In addition to our Zone offices, an Agency Home Office team responsible for strategy, finance, administration, standards, training, marketing, and communications supports our agents and field managers. The Agency operation also comprises teams charged with growing our business in key market segments, including the middle-income market, the advanced (high-net-worth) market, and select target markets. Agents sell individual life insurance, individual annuities, and long-term care insurance products, as well as mutual funds.

QUALIFICATIONS

• Bachelor’s Degree (industrial design, user-centered design, visual design, design strategy, design management, human factors, psychology, human-computer interaction, etc.) and/or equivalent experience.
• Must have 5-7 years of industry related experience, 3 of which should relate to product management, design, or business facing product development.
• Strong in-depth knowledge of business-to-business sales, financial services, insurance, investments and proficient with technological development and industry leading enterprise digital platforms such as the Salesforce.com ecosystem of solutions.
• Fluency in technical delivery a plus.
• Strong organization and collaboration skills.
• Strong strategic thinking skills required.
• Exceptional senior-level communication skills.
• Creative problem-solving skills.
  

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• Lead various, high profile cross-functional initiatives through our design thinking process.
• Articulate business problems, gather evidence from users and outside sources, clarify the potential solutions with assumptions, guiding principles, strategic connections.
• Manage multiple tasks of varying complexity across multiple timelines and responsible parties.
• Perform research to understand the current state, map out happy and unhappy user journeys, conduct user research and feedback engagement enroute to sharing and validating these findings with users, business stakeholders and technology partners.
• Work in partnership with User Experience Design Leads to create solution prototypes which are then used to solicit additional feedback from key stakeholders.
• Partner with Product Owner team and Technology partners to ensure high-quality, efficient execution of key initiatives in a scaled agile delivery framework.
• Serve as primary evangelist of digital capabilities with internal and field stakeholders.
• Serve as persona proxy responsibly while working with other teams in developing design and functional requirements.