Senior Associate, Quality Management

at  NTUC Health

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.
DESIGNATION : Senior Associate, Quality Management

QUALIFICATIONS

• Degree / Diploma in a relevant discipline
• Have a background in quality management and / or service excellence programmes
• Proficient in Google Suite Applications
• Keen interest in quality management in eldercare sector
• Good written and verbal communication
• Strong analytical and organizational skills
• Good interpersonal skills
• Detail-oriented with strong organizational skills
• Positive attitude and willingness to learn

NTUC Health is one of the largest community health and eldercare providers in Singapore. Through our Active Ageing Centres, we engage the seniors within the clusters and support them by reaching out to understand their needs, curating programmes that cater to the needs of active seniors, and befriending isolated and vulnerable seniors.
At NTUC Health, we are committed to implementing and maintaining quality across our Active Ageing Centres. The Quality Management Executive will work with the Quality Manager to raise awareness and to establish and maintain standards, operational procedures and documentations.

This role will conduct compliance checks to review and analyse the operation processes to ensure that the implemented controls and their outputs meet the requirements. Additionally, the Senior Associate is expected to visit the different AACs under NTUC Health for the adoption of the standards and compliance review.

• Design methodology for the review of compliance to AAC Operations Standard
• Develop roll-out implementation plans and materials
• Conduct compliance checks through interviews, observations and reviews of documentation, to ensure quality management measures are in place, effective and sustainable
• Work with Centres’-In-Charge to understand ground issues and concerns, identify areas of improvements and develop improvement plans
• Compile, analyze data and findings and provide recommendations
• Organize and conduct quality-related internal audits and coordinate external audits on AACs
• Establish operational procedures to improve consistency and efficiency in day to day processes
• Raise awareness on quality through various channels such as but not limited to organizing Quality Day events, issuance of quality newsletters or staff training
• May require to perform additional duties as requested