Senior Associate, Recapture Lending - APAC

at  Ocwen Financial

EDUCATION / EXPERIENCE

• Open to undergraduates with 6 months BPO experience
• 2-3 yrs. Mortgage experience
• Must be fluent in English and excellent communication skills
• Competitive, driven, and motivated
• Ability to work independently
• Ability to build rapport over the phone
• Good organizational skills
• Professionalism
• Flexible and adaptable to change
• Ability to build relationships (respect, trust, consensus)
• Computer knowledge (Microsoft Office, understanding of network systems) preferred
• Ability to work overtime as required
• No documented disciplinary action in the past 6 months.
• Should have an Appraisal rating of ‘Fully Meets Expectations’ or above in the last completed performance cycle.Should have completed 9 months in the organization and 9 months in the current role

WORK SCHEDULE OR TRAVEL REQUIREMENTS

• Scheduled shift changes as a result of business needs (associate must be flexible)
• Hybrid

Pre-qualify eligible customer for refinancing or purchasing home loan with PHH and Liberty Reverse Mortgage.
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Solicit Home Loan Options
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Transfer the call to licensed loan officer in their State.
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Maintains effective ongoing communication with teammates and team leaders
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Cooperates, shares, and supports the goals of the corporation
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Set up a call back for the customer’s availability and be able to refer to the licensed loan officer in their State
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