Senior Associate, Sensory & Product Insights Hybrid Role

at  Juul Labs

THE COMPANY:

Juul Labs’ mission is to impact the lives of the world’s one billion adult smokers by eliminating combustible cigarettes. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.
We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career at one of the fastest growing companies is compelling, read on for more details.

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• Experience conducting custom qualitative and quantitative sensory product research to uncover consumer needs in support of new product development, existing product maintenance initiatives, and competitive product testing
• Knowledge of sensory and consumer methodologies including discrimination, descriptive, qualitative, and quantitative approaches
• Experience with detailed research protocol development
• Independent learner and capable of managing multiple projects with minimal oversight; managing communication with stakeholders and partners
• Ability to adjust, adapt, respond to, and be resourceful in the face of change to deliver business objectives
• Strong organizational, multi-tasking, decision-making, and problem-solving abilities along with an analytical aptitude, inquisitive nature, and a passion for uncovering insights
• Ability to apply experimental design and multivariate statistics to sensory research, preferably with proven skills in Excel, Excel Stat, SPSS, R, SAS, JMP and/or Minitab
• Skilled presenter, both orally and in writing; ability to “tell stories” and connect the dots for stakeholders
• Possess strong written and oral communication skills and critical thinking skills
• Love of sensory & consumer data, consumer decision-making, and puzzles
• Industry knowledge of vaping, tobacco, nicotine, or other fast-moving consumer product goods is a plus
• Experience operating in a regulated industry
• Experience with IRB or ethics committee submission

EDUCATION:

• BS Degree in Food Science or scientific field with a concentration in Sensory Science with 3-5 years of professional experience – OR – Master’s Degree in Food Science or scientific field with a concentration in Sensory Science with 1+ years of experience in product or sensory science research, consumer insights or relevant function

ROLE AND RESPONSIBILITIES:

The Senior Associate, Sensory & Product Insights will leverage sensory research experience, analytical skills, and innate curiosity to help the company better understand its customers and its products. The Senior Associate, Sensory & Product Insights will have experience in consumer product understanding to join our Consumer Product and Sensory Insights team. The Senior Associate, Sensory & Product Insights will work with fun, talented, and driven people in a high-growth environment.

KEY RESPONSIBILITIES:

• Participate in recurring project meetings and works with cross-functional team members to define project objectives, identify appropriate types of sensory and consumer testing support needed and recommend study designs
• Manage overall project timelines, ensuring that milestones are met at the various stages of the project execution and ensuring adherence to SOPs
• Have the skills and self-motivation to work autonomously and to drive projects through completion
• Play an active role within the Insights organization; provide support to colleagues by integrating synergies, investigating and sharing best practices, and collaborating with other JLI research groups
• Lead qualitative and quantitative sensory and consumer research studies for assigned projects: this includes consulting with key stakeholders to determine project objectives, developing test design, conducting the research as per best practice standards and delivery of recommendations to relevant R&D and business partners
• Analyze and interpret simple and moderately complex sensory and/or consumer data and provide stakeholders with clear and actionable recommendations
• Proven ability to design, analyze and interpret sensory and/or consumer findings into implications and actionable results that refine product, brand and business strategies
• Ability to interpret complex data and relate impact on the business
• Deliver results orally and with written reports to inform and enable clear business decisions
• Be a key contact for and engage with cross-functional stakeholders to understand research needs and deliver research results
• Ability to understand and work through opposing points-of-view
• Provide guidance and direction to research technicians and/or suppliers
• Engage with cross functional partners to facilitate project logistics