Senior Automation Support Engineer (Dublin, Ireland)

at  WorkFusion

POSITION

The ideal candidate should have a balanced mix between programming/technical skills, solution design and customer facing skills. This is a dynamic role which involves supporting robots on stack of Machine Learning, OCR and Java/Groovy code within WorkFusion platform. Supporting Robotic Process Automation presents many technical challenges in the areas of machine learning, large-scale data processing, as well as satisfying complex business rules. We are looking for a seasoned Java developer/experienced supporter with good troubleshooting skills for customer support tickets and triage in 24x7 environment. Candidate will be trained and certified by WF Automation Academy as RPA/AI/Platform developer/Architect. Candidate will work extensively with WorkFusion (WF) Robotic Process Automation (RPA) and Automation Intelligence (AI): Java support, troubleshooting, performance analysis and bug fix of Business Processes of On-Premise and Cloud customers.

QUALIFICATIONS/EXPERIENCE

• 5+ years of Java development
• 2+ years of experience in building automation frameworks and configuring RPA tools
• Good knowledge of Computer Science fundamentals
• Experience in various communication protocols (HTTP, SOAP, REST)
• Proficient in both Linux and Windows environments
• Experience in System Engineering is preferred.
• Good communication skills
• Fluent written and spoken English
• Excellent Customer Service skills
• Strong sense of urgency and ownership when dealing with customer issue

• Dig into and troubleshoot customer issues
• Implement and successfully support customers in their WorkFusion implementation and deployment activities as a part of a dedicated support team
• Closely and effectively communicate with customers and partners during support and delivery issues
• Analyze, understand, and document the business processes and their packaging/deployment steps in detail where required
• Support existing processes and implement change requirements as part of a structured change control process
• Support the customer’s RPA, AI/ML technical infrastructure and delivery platform
• Use problem solving skills for issues that arise in day-to-day running of RPA processes and provide timely responses and solutions as required; Design, develop, troubleshoot, debug, evaluate, and modify RPA solutions