Senior Banner ERP Consultant - Professional Services

at  Ellucian

Unlock Learning for All:
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity:
Are you an experienced higher education consultant and experienced with Banner by Ellucian? Do you have experience implementing and operating Banner Student Information Systems? Are you interested in a career delivering innovative solutions that will transform Higher Ed? If you answered yes, then we should talk!
Ellucian is currently looking to add a Senior Banner Student Information Systems (SIS) Consultant, upgrade, and operations experience to our team. As a professional services team member, you will be instrumental in consulting with our customers and delivering value add services that provide the quickest path to institutional success.
Our customers, colleges and universities, are on a journey to create modern, tech-driven campuses focused on student success. In this exciting role, you’ll be a trusted partner, guiding institutions through their business office transformation. You’ll help them leverage cloud and SaaS solutions to streamline operations, boost efficiency, and ensure seamless adoption for a smooth transition..
This position is remote with 75% travel to a customer site in the US Southeast.

WHERE YOU WILL MAKE AN IMPACT

• Communicates effectively and credibly with technical as well as functional staff, including those responsible for the execution of day-to-day operations through to those at the managerial and executive levels.
• Strategic Planning and Design expertise. Understanding client business outcomes and objectives: Analyzing business requirements and aligning them with Ellucian SaaS technology solutions.
• Serve as the primary contact regarding technical items within a project, liaising with other members of a virtual team where applicable.
• Staying up to date with technological advancements within the Ellucian and Banner SaaS Ecosystems. Recommending and implementing system upgrades and improvements: Proactively optimizing systems to improve performance, security, and scalability.
• Ability to manage client expectations, ensure completion of engagements within an agreed-upon timeframe, and resolve client issues relating to the implementation of Ellucian’s solutions.
• Consistently exceed expectations and responds promptly and professionally to client requests, seeking guidance as appropriate.
• Leverages knowledge and prior experience to develop, present, and defend rational conclusions, recommendations, and implementation strategies.
• Anticipates and resolves software problems and solves difficult challenges with only occasional need for assistance from others.
• Tracks formal questions and answers regarding requirements, business process, and desired outcomes.
• Coordinate remote technical activities taking place and ensure all responsible parties are properly informed. This includes working with the Ellucian Cloud Services team, remote DBAs, and other technical teams.
• Communicates effectively internally through written reports, regular meetings and teleconferences, keeping management and coworkers apprised of software and customer issues that impact the successful and smooth deployment of Ellucian solutions.
• Assist in the development of back-up and recovery concepts/plan.
• Assist client Infrastructure Team on hardware, software management, and environment management.
• Assist client Infrastructure Team to provide appropriate (and secure) server/application access instructions for all consultants. Maintain this over time as new servers/products are implemented.
• Facilitate the work of and provide support to the Integration Engineers, Data Migration Leads, and Data Migration consultants.
• Travels to customer sites to deliver services.

Please refer the Job description for details